Ann Martel
Greenfield Family Dental
Greenfield,MA
20
years of professional experience
Adept at managing dental insurance processes and fostering strong client relationships, I significantly enhanced patient care and streamlined claims handling at Amherst Dental Group. My expertise in Eaglesoft and Microsoft Excel, coupled with my problem-solving aptitude, consistently maintained over 90% of claims in the current category, reflecting my commitment to excellence and adaptability.
Work History
Dental Front Office Receptionist/Insurance Coordinator
1 Year 5 Months- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Coordinated insurance verification processes, ensuring accurate patient account management.
- Trained new reception staff on office protocols and software systems for seamless integration.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Oversaw daily operations of insurance claims processing, ensuring compliance with policies and regulations.
- Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
Dental Insurance Coordinator/Receptionist
2 Years 6 Months- Coordinated and facilitated pre-authorizations and pre-certifications, ensuring patients received timely and appropriate care.
- Evaluated patient benefit plans for appropriate coverage of services rendered by dentists and orthodontists.
- Coordinated pre-authorizations and pre-certifications, ensuring timely access to care for patients.
- Interpreted and evaluated dental insurance claims to ensure accurate reimbursement for services rendered.
- Analyzed patient eligibility information for accuracy and completeness.
- Educated patients on dental insurance benefits and coverage, addressing inquiries and providing tailored guidance on insurance-related issues.
- Analyzed insurance claim forms or related documents to review for completeness and accuracy.
- Managed accounts receivable for dental practices, facilitating accurate billing and prompt collections.
- Post payments received from dental insurance companies and patients.
- Balance deposits daily. Ensure timely deposit of funds into bank account.
- Managed outstanding insurance claims and maintained no less than 90% of outstanding claims in the “current” category.
- Assisted in the management of accounts receivable for dental practices.
- Performed general administrative tasks, such as answering telephones, and scheduling appointments.
- Developed comprehensive understanding of dental coding systems.
Direct Care Residential Counselor
8 Months- Established trusting relationships with all clients, providing a safe space where they can express themselves freely without judgment.
- Communicated effectively with clients, families, and professionals to foster collaboration and support.
- Guided residents in developing essential life skills for independent living, enhancing their confidence and self-sufficiency.
- Observed changes in client's behaviors or moods, intervening according to established protocols.
- Demonstrated excellent communication skills while interacting with clients, families, and other professionals.
- Assisted clients with daily tasks such as bathing, dressing, and meal preparation.
- Interacted positively with residents in general and common areas.
- Administers Medication to clients
- Massachusetts MAP Certification MA013507201372
- Adult First Aid/CPR/AED Certification
- Engaged residents using creative strategies that built trust and confidence, facilitating positive relationships.
Direct Support Professional Caregiver
5 Months- Provided support to individuals with disabilities by assisting them with daily living tasks such as meal preparation, hygiene, errands, and leisure activities.
- Supported clients in developing independent living skills through hands-on instruction and modeling of positive behaviors.
- Supported clients in achieving personal goals by providing encouragement, guidance, and assistance as needed.
- Supported clients in achieving personal goals by providing encouragement and guidance.
- Managed crisis situations calmly, ensuring safety of clients and staff members while addressing immediate needs.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Facilitated meaningful conversations with clients to build trust and rapport, enhancing self-advocacy skills.
- Observed changes in client behavior or physical condition and reported concerns promptly to supervisor.
- Managed crisis situations calmly while ensuring the safety of both the client and staff members involved.
- Adhered to all safety protocols while providing transportation services for clients.
- Provided medication reminders as well as monitored medication administration according to agency policies.
- Assisted clients with daily tasks, including laundry, housekeeping, and shopping, to promote independence.
- Provided transportation for clients to doctor's appointments and essential errands to ensure access to necessary services.
- Protected health information according to HIPAA policies and procedures.
- Assisted residents in activities of daily living to maintain health and dignity.
Dental Front Desk Receptionist
5 Years- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing to appropriate staff or taking detailed messages to ensure timely communication.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained organized front desk area, ensuring availability of up-to-date forms for visitors to streamline check-in process.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations.
- Established and maintained good communications with personnel and clientele.
- Assisted with completion of forms or sign-in procedures.
- Entered data into company software system.
- Opened and closed main office in alignment with established security procedures.
- Provided assistance with mail distribution, package delivery and pickup services.
- Submit claims electronically.
- Maintain outstanding claims to ensure no delay in processing.
Front Desk Receptionist/Chiropractic Assistant
1 Year- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing to appropriate staff or taking detailed messages to ensure effective communication.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Scheduled client appointments using office calendar system, providing timely updates on changes or cancellations to enhance client experience.
- Assisted with completion of forms or sign-in procedures.
- Assisted clients with completion of forms and sign-in procedures to streamline front desk operations.
- Entered data into company software system.
- Opened and closed main office in alignment with established security procedures.
- Managed all incoming and outgoing mail efficiently to ensure prompt delivery.
- Documented and distributed messages to support timely communications.
- Renewed insurance credentials and maintained up-to-date licensing for compliance.
- Composed letters to patients, legal representatives, and insurance companies to convey important information.
- Dispatched bills and receipts to patients promptly to ensure accurate billing.
- Assisted doctor in daily patient care and physiotherapy.
- Submit encounter forms to the biller daily.
- Keep myotherapists and doctor on time and keep patient flow timely.
- Request x-rays, MRIs and CAT scan reports before the Report of Findings.
- Scheduled x-ray, MRI, and CAT scan appointments efficiently to accommodate patient needs.
Intern
1 Month- Acquired knowledge of career-specific procedures and systems through hands-on experience.
- Enhanced organizational and time management skills by managing and prioritizing multiple tasks simultaneously.
- Demonstrated ability to take initiative and work independently on assigned projects.
- Executed auto posting of insurance checks to client accounts, ensuring accurate financial records.
- Assisted with organizing and archiving client files in the clinic.
- Utilized the Credible Behavioral Health billing system to process claims.
- Maintained confidentiality when handling sensitive information or documents.
Dental Claims Processor/Manager
6 Years- Verified patient eligibility for insurance coverage, ensuring accuracy of information to facilitate efficient claims processing.
- Performed quality assurance checks on submitted claims, correcting errors.
- Utilized CDT codes for accurate claim processing.
- Processed and reviewed dental claims in compliance with established guidelines, maintaining high accuracy and turnaround time.
- Assisted in training new staff members on proper procedure for submitting dental claims.
- Executed data entry for dental claims accurately.
- Responded to customer calls from insureds and group offices.
- Led a team of 10 dental claims processors, overseeing daily work assignments and ensuring adherence to operational standards.
- Conducted monthly performance reviews of staff members.
Education
High School Diploma
Skills
Insurance Verification
Insurance claims processing
Insurance processes
Insurance Coding
Payment processing
Payment Collection
Accounts Receivable
Customer Account Management
Customer support
Appointment Confirmation
Eaglesoft Software
Fuse Dental Software
Practice Management Software
Microsoft Excel/Word
Critical thinking
Analytical Skills
Analytical thinking
Troubleshooting
Multitasking
Organizational Skills
Teamwork and Collaboration
Relationship Building
Customer Contact
Verbal communication
HIPAA compliance
Timeline
Dental Front Office Receptionist/Insurance Coordinator
Greenfield Family Dental
03.2025 - CurrentRead More
Dental Insurance Coordinator/Receptionist
Amherst Dental Group
05.2022 - 11.2024Read More
Direct Care Residential Counselor
Servicenet
09.2021 - 05.2022Read More
Direct Support Professional Caregiver
United Arc
04.2021 - 09.2021Read More
Dental Front Desk Receptionist
Montague Dental Group
02.2016 - 02.2021Read More
Front Desk Receptionist/Chiropractic Assistant
Lange Chiropractic
02.2015 - 02.2016Read More
Intern
Clinical and Support Options
11.2014 - 12.2014Read More
Dental Claims Processor/Manager
Sun Life Financial
01.2007 - 01.2013Read More
Greenfield High School
High School Diploma
Read More