Maycie Kadrich

I was a shift super visor at my Rochester location in Michigan, and continued this at my Portland and Westbrook locations in Maine.

In this position, I held all the responsibilities I did as a barista, with the added layer of directing the shift. This included:

•Running breaks at the proper times

•Delegating and completing tasks

•Ensuring a good hand-off to the next supervisor

•Deescalation when necessary with both customers and employees

•Providing a safe, clean, and accepting environment for employees

I started at Starbucks in Rochester, Michigan, but ended up moving to Portland, Maine and then finally to Westbrook, Maine.

My job as a barista included:

•Making drinks up to Starbucks standards for drink quality

•Making these drink efficiently, effectively, and with a smile

•Maintaining a clean and welcoming store

•Prepping, warming, and serving food

•Taking orders swiftly and concisely, asking clarifying questions when necessary to ensure quality service

•Providing a warm, welcoming environment that encourages people to stay, hang out, and come back again

I worked at the local mall. Here, my job included:

• Organizing racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.