MAYDETH MUNOZ TELLEZ
Woodside,NY
Summary
Experienced administrator skilled in customer service, administrative management, and technical support. Proven track record in developing efficient systems, maintaining accurate records, and leading teams. Expertise in managing test centers, troubleshooting technical issues, and ensuring secure, organized operations. Committed to delivering exceptional service and enhancing productivity.
Overview
5
5
years of professional experience
Work History
Administrator
Thumbs Up Driving School LLC
The Bronx, NY
01.2024 - Current
- Provided administrative support to staff, facilitating daily operations and enhancing team productivity.
- Created and maintained student databases, records, and files, ensuring data integrity and accessibility for administrative and academic needs.
- Managed and organized a comprehensive filing system for critical documents, including contracts and invoices, ensuring easy retrieval and compliance.
- Responded to customer inquiries with accurate information about services and road test procedures, providing clear guidance and improving customer understanding.
- Addressed and resolved customer complaints promptly and professionally, enhancing customer relations and fostering a positive service experience.
- Followed up with customer accounts to manage and resolve unpaid balances, enhancing financial tracking and ensuring account accuracy.
Lead Test Center Administrator
New View Test Centers LLC
The Bronx, NY
10.2021 - 11.2022
- Managed and maintained accurate records of test materials and equipment inventory, ensuring availability and optimal condition for seamless testing sessions.
- Provided technical assistance to users on test-taking procedures and software applications, facilitating a smooth and effective testing experience.
- Managed and maintained accurate records of test materials and equipment inventory, ensuring optimal availability and condition for testing sessions.
- Performed administrative tasks, including filing documents, answering phones, and responding to emails, supporting efficient office operations.
- Prepared test materials for each session, including printing answer sheets and setting up computers, ensuring readiness and smooth execution of exams.
- Diagnosed and resolved computer hardware and software issues during testing sessions, minimizing disruptions and preserving test integrity.
Education
High School Diploma -
Urban Assembly School for Wildlife Conservation
The Bronx, NYSkills
- Skills & Interests: Administrative Management, Customer Service, Team Leadership, Document Management, Communication, Problem Solving, Schedule Coordination, Task Prioritization, Organizational Skills, Reliability
- Database management
- Records management
- Microsoft Excel
- Data management
- Technical skills: Microsoft Office Suite, Google Workspace, Inventory Management, Documentation, Confidentiality, Troubleshooting, Technical Support
SKILLS & INTERESTS | TECHNICAL SKILLS
Languages: English (Fluent), Spanish (Native)
References
•Given upon request
Timeline
Administrator
Thumbs Up Driving School LLC
01.2024 - Current
Lead Test Center Administrator
New View Test Centers LLC
10.2021 - 11.2022
High School Diploma -
Urban Assembly School for Wildlife Conservation