Mayela Garza
H&r Block
Roma
6
Years of experience
2
Languages
Highly motivated and customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries providing excellent communication and problem-solving and delivering exceptional service.
Work History
Direct Support Professional
4 Months- Communicated with customers in a clear , concise, and courteous manner, ensuring effective understanding and resolution.
- Responsible for handing routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem solving skills.
- Resolved customer complains and maintained a clean and organized check area.
- Achieved customer service goals and surpass customer expectations.
- Handled sensitive patient information in compliance with HIPPA regulations
Customer Service Representative
1 Year- Automated deposits, payments, and documentation reports, reducing production time by 75%.
- Assisted over 100+ customer per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement.
- Respond to customer inquires about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line.
- Utilized multiple system to troubleshoot, respond to and document customer inquiries.
Receptionist
4 Years 7 Months- Manged 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery.
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
- Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality.
- Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.
Education
Associate of Arts - Education
Skills
Excellent communication skills
written and verbal.
Proficient in CRM/SAP/Zendesk Salesforce systems and Microsoft Word.
Excellent attention to detail and accuracy in data entry and record keeping.
Flexible to change and procedures.
LiveChat Support
Administrative Support
Ability to thrive in a fast-paced environment
Phone Etiquette
Escalation handling
Project management
Typing speed of 80 wpm
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Direct Support Professional
H&r Block
12.2025 - 04.2026Read More
Customer Service Representative
CVS Pharmacy
11.2024 - 11.2025Read More
Receptionist
Pediatric Center
02.2020 - 09.2024Read More
South Texas College
Associate of Arts from Education
Read More