Mayela Reyes
Albuquerque,NM
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Adventure Dental and Vision
Albuquerque, NM
11.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Processed insurance claims and verified coverage to ensure accurate billing practices.
- Assisted patients with inquiries, providing information on services and financial options.
- Collaborated with dental staff to streamline office procedures and enhance patient flow.
- Trained new reception staff on office policies and software use for consistent service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
Janitor
Chayce Cleaning
Los Lunas, NM
08.2023 - 11.2024
- Operated cleaning equipment to maintain facility cleanliness and safety standards.
- Trained new staff on proper cleaning procedures and safety measures for optimal performance.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Retail Supervisor
DD's Clothing Store
Albuquerque, NM
11.2022 - 07.2023
- Supervised daily operations, ensuring adherence to store policies and procedures
- Managed inventory levels, conducting regular stock assessments to optimize product availability.
- Implemented visual merchandising standards, improving overall store presentation and customer experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Coordinated staff schedules, ensuring adequate coverage during peak hours for improved service efficiency.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Caregiver
Cornucopia Adult Day Services And Family Living Provider
Albuquerque, NM
05.2020 - 06.2023
- Monitored clients' physical and emotional well-being, providing timely updates to healthcare professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma -
Atrisco Heritage High School
Albuquerque, NMSkills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Patient documentation
- Language fluency
- Verbal and written communication
- Organization and time management
- CPR certified
- Problem-solving
- Flexible schedule
- Time management
- Office coordination
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dental Receptionist
Adventure Dental and Vision
11.2024 - Current
Janitor
Chayce Cleaning
08.2023 - 11.2024
Retail Supervisor
DD's Clothing Store
11.2022 - 07.2023
Caregiver
Cornucopia Adult Day Services And Family Living Provider
05.2020 - 06.2023
High School Diploma -
Atrisco Heritage High School