Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Mayer Wood

South Jordan,USA

Summary

Dynamic professional with a proven track record at JetBlue Airways, excelling in bilingual communication and advanced problem-solving. Recognized for consistently exceeding performance metrics and enhancing customer loyalty. Adept at adapting to diverse environments, fostering collaboration, and delivering exceptional service while mentoring new team members to elevate overall performance.

Overview

13
13
years of professional experience

Work History

Substitute Teacher

Young Scholars Academy
Draper, UT
03.2020 - Current
  • Provided instruction and care for children ages 3-5, maintaining a safe and engaging learning environment.
  • Delivered age-appropriate lessons, fostering early development in literacy, numeracy, and social skills.
  • Adapted quickly to classroom needs, ensuring continuity in student learning.

Seasonal Evaluator

Office of Admissions of the University of Utah
Salt Lake City, UT
09.2024 - 05.2025
  • Reviewed and processed undergraduate applications, ensuring accurate evaluation of academic transcripts and test scores.
  • Maintained compliance with admissions standards by entering and verifying applicant data.
  • Contributed to workflow efficiency by meeting strict deadlines with high accuracy.

Bilingual Customer Service Crewmember

JetBlue Airways
Salt Lake City, UT
04.2012 - 09.2020
  • Resolved diverse customer inquiries with accuracy and professionalism, ensuring compliance with airline regulations.
  • Consistently exceeded call quality expectations while maintaining efficient average handling times.
  • Assisted passengers with special needs, ensuring accurate documentation and tailored support.
  • Recognized for maintaining strong performance metrics and contributing to customer loyalty.
  • Mentored new hires by sharing best practices, improving team confidence and service delivery.

Education

Certificate of Completion - Professional Medical Interpreter Training

In-House Interpreting
Salt Lake City, UT
03-2025

Systems and Telecommunications Engineer -

Universidad Sergio Arboleda
Bogota, Cundinamarca, Colombia
01.2008

High School Diploma -

Colegio Nuevo Campestre
Bogota, Cundinamarca, Colombia
11-2001

Skills

  • Advanced problem-solving
  • Bilingual communication
  • Analytical skills
  • Organizational skills
  • Team collaboration
  • Creative problem-solving
  • Adaptability
  • Verbal and written communication

Languages

  • English, Fluent
  • Spanish, Fluent

Websites

Timeline

Seasonal Evaluator

Office of Admissions of the University of Utah
09.2024 - 05.2025

Substitute Teacher

Young Scholars Academy
03.2020 - Current

Bilingual Customer Service Crewmember

JetBlue Airways
04.2012 - 09.2020

Certificate of Completion - Professional Medical Interpreter Training

In-House Interpreting

Systems and Telecommunications Engineer -

Universidad Sergio Arboleda

High School Diploma -

Colegio Nuevo Campestre

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