Summary
Overview
Work History
Skills
Timeline
Generic

Maykol Alfonso Saavedra

Naples,Florida

Summary

Talented administrative professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in record keeping, parts ordering, computer software, scheduling, and customer service.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Oracle Elevator
05.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Schedules inspection, coordinating with Service Supervisors
  • Generates purchase orders and sends to vendor.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Consistently represents the company and its services in a positive manner while taking calls from customers, dispatching as necessary and giving resolution to the caller’s request.

Customer Service Manager

AT&T
02.2023 - 03.2023
  • Identified issues, analyzed information and provided solutions to problems.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Achieved or exceeded company-defined sales quotas.

Aviation Maintenance Administrationman

US Navy
08.2018 - 09.2022
  • As an Aviation Maintenance Administrationman I performed technical, managerial, and supported duties required by the Naval Aviation Maintenance Program. Prepared aircraft and maintenance related correspondence.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Performing computer database and system analysis.

Skills

Salesforce

OOMA

Nalcomis

Excel

Bilingual

Teamwork

Problem Solving

Adaptability

Leadership

Stress management

Timeline

Customer Service Associate

Oracle Elevator
05.2023 - Current

Customer Service Manager

AT&T
02.2023 - 03.2023

Aviation Maintenance Administrationman

US Navy
08.2018 - 09.2022

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Maykol Alfonso Saavedra