Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayla J. Davis

Jacksonville,FL

Summary

Compassionate and results-driven psychology graduate with over four years of diverse experience in behavioral health, education, retail, and community service. Proven expertise in client relations, case management, and program management facilitates tailored support that fosters client success and enhances overall well-being. A strong track record of building relationships and resolving conflicts in mission-driven environments demonstrates a deep commitment to uplifting individuals and communities. Proficiency in Microsoft 365 enhances collaborative skills, facilitating effective teamwork across various functions to achieve shared goals.

Overview

4
4
years of professional experience

Work History

Family Service Counselor

Daniel Memorial Inc
05.2025 - 08.2025
  • Promoted from Residential Counselor to Family Service Counselor based on strong performance and leadership.
  • Managed assigned caseloads, coordinating services, onboarding, and goal-tracking.
  • Built and maintained trusted relationships with youth, families, and providers, de-escalating crises and incidents.
  • Facilitated group and individual sessions to strengthen coping skills, emotional regulation, and goal achievement.
  • Partnered with interdisciplinary teams to implement individualized service plans.
  • Documented progress, risks, and recommendations to inform decision-making.
  • Residential Counselor (Sept 2023 – May 2025)

Teacher’s Assistant Intern

MaliVai Washington Youth Foundation
01.2025 - 04.2025
  • Supported engagement for 20+ students in academic and enrichment activities.
  • Provided one-on-one support to improve comprehension, participation, and task completion.

Amazon Fullfilment Associates

Amazon
03.2023 - 08.2023
  • Diligently Located hundreds of items from shelves with the aid of hand held scanners along with attention to detail prepared and packaged for shipment, ensuring accuracy and quality.
  • Following strict safety, quality, and fulfillment production standards, and adhering to health and safety practices, I was involved with zero mishaps.

Store Associate

Springfield Superette
, FL
04.2021 - 02.2023
  • Delivered hundreds of personalized service through active listening and clear communication.
  • Resolved numerous customer concerns and completed transactions efficiently.
  • Recommended several workflow improvements to reduce service delays resulting in greater customer experiences.

Education

Bachelor of Arts - Psychology, Marketing, Child Psychology

University of North Florida
Jacksonville, FL
05.2025

Skills

  • Customer relationship management
  • Client case management
  • Behavioral wellness guidance
  • Crisis management
  • Group program coordination
  • Data management
  • Streamlined client onboarding
  • Retention improvement initiatives
  • Proficient in managing disputes
  • Proficient in Microsoft 365
  • Effective time management
  • Effective communication with diverse teams
  • Efficient time management

Languages

English
Native or Bilingual

Timeline

Family Service Counselor

Daniel Memorial Inc
05.2025 - 08.2025

Teacher’s Assistant Intern

MaliVai Washington Youth Foundation
01.2025 - 04.2025

Amazon Fullfilment Associates

Amazon
03.2023 - 08.2023

Store Associate

Springfield Superette
04.2021 - 02.2023

Bachelor of Arts - Psychology, Marketing, Child Psychology

University of North Florida