BRIANA SUBY
Staten Island,NY
Summary
Dynamic Family Service Counselor with extensive experience at Dignity Memorial, adept at fostering client relationships and delivering compassionate support. Proven ability to coordinate personalized funeral arrangements while ensuring compliance with regulations. Skilled in community outreach and effective communication, enhancing service awareness and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Dignity Memorial
Staten Island, New York
06.2025 - Current
- Coordinated funeral service arrangements with families and community organizations.
- Consulted with client families to outline tailored service options and transparent pricing plans.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Facilitated final disposition planning by providing resources regarding cemetery plots or mausoleum spaces.
- Delivered grief support resources to assist families in navigating challenging times.
- Ensured compliance with state regulations governing funeral homes.
- Drafted professional correspondence and marketing materials to enhance outreach.
- Engaged in community outreach programs to increase awareness and understanding of available funeral services.
Funeral Director
Blair Mazzarella Funeral Home
NY, NY
02.2024 - 06.2025
- Coordinated personalized arrangements with families, ensuring compassionate support throughout the planning process.
- Educated families on funeral options and services, helping them make informed decisions during difficult times.
- Organized and executed funeral services and memorials, collaborating with clergy, pallbearers, and vendors to create meaningful tributes.
- Maintained comprehensive knowledge of diverse religious and cultural customs.
- Managed memorialization efforts by creating prayer cards, obituaries, and tributes.
- Prepared legal documents including death certificates and burial or cremation permits.
- Filed legal documents promptly and accurately.
- Maintained accurate records of contracts, payments, and services rendered.
Resident Funeral Director
Blair Mazzarella Funeral Home
01.2023 - 01.2024
- Ensured compliance with state and federal regulations regarding funeral practices and embalming.
- Prepared deceased individuals for viewing and burial following established protocols.
- Collected and organized documentation for funeral arrangements, ensuring accurate and timely service for families.
- Coordinated logistics for memorial services and transportation, facilitating smooth execution of funeral ceremonies.
- Collaborated with team members to facilitate seamless service operations.
- Ensured cleanliness and organization of embalming equipment and workspaces to uphold safety and professional standards.
Funeral Service Assistant
Service Corporation International, Casey Funeral Home
New York, New York
04.2020 - 08.2022
- Coordinated funeral services and memorial events, delivering compassionate support to grieving families during difficult times.
- Assisted funeral director with service arrangements, ensuring smooth and respectful execution of ceremonies.
- Greeted guests at funeral home, providing assistance and comfort to families navigating their loss.
- Organized chapels for visitations, maintaining a calm and respectful atmosphere.
- Ensured cleanliness and organization of funeral home facilities for optimal visitor experience.
- Collaborated with team members to facilitate smooth operations during services and events.
Education
Associate's Degree - Funeral Service
American Academy McAllister Institute of Funeral Service
New York, NY09.2022
Skills
- Collaboration and teamwork
- Community outreach
- Customer relationship management
- Active listening
- Effective communication
- Empathy
- Adaptability
- Client orientation
Certification
Licensed New York State Funeral Director, 02/23- Current
References
References available upon request.
Timeline
Family Service Counselor
Dignity Memorial
06.2025 - Current
Funeral Director
Blair Mazzarella Funeral Home
02.2024 - 06.2025
Resident Funeral Director
Blair Mazzarella Funeral Home
01.2023 - 01.2024
Funeral Service Assistant
Service Corporation International, Casey Funeral Home
04.2020 - 08.2022
Associate's Degree - Funeral Service
American Academy McAllister Institute of Funeral Service