Maylee Hatem
WESTERVILLE,OH
Summary
Professional with experience in customer service and guest relations, demonstrating effective communication skills in high-traffic environments. Managed seating arrangements and waitlists while ensuring a clean and organized dining area, contributing to an efficient service flow. Provided beauty consultations and product recommendations, enhancing customer satisfaction through knowledgeable support. Resolved guest concerns with a calm demeanor, fostering positive interactions and repeat business.
Overview
2
2
years of professional experience
Work History
Host
Roosterswings
Columbus, Ohio
01.2025 - Current
- Greeted guests promptly at Roosters Wings dining room entrance.
- Managed waitlist and coordinated seating with server sections.
- Communicated guest requests to servers and shift managers.
- Resolved basic guest concerns with calm, friendly service.
- Answered phones and provided menu and reservation information.
- Monitored lobby cleanliness and restocked front entry supplies.
Beauty Advisor
Ulta
Sunbury, Ohio
08.2025 - 01.2026
- Recommended skincare, makeup, and fragrance products for guest needs.
- Demonstrated Ulta prestige brands and explained product features.
- Greeted Ulta guests and provided friendly beauty consultations.
- Supported guest questions, returns, and service desk requests.
- Restocked shelves and organized merchandise displays on sales floor.
- Maintained cleanliness and organization across beauty stations and fixtures.
Hostess
Son of Thurman
Galena, Ohio
08.2024 - 08.2025
- Greeted guests at Son of Thurman and managed front-door welcome flow.
- Seated parties according to dining room availability and server sections.
- Coordinated waitlist names and communicated accurate wait times to guests.
Education
Big Walnut High School
Sunbury, OhioSkills
Customer-focused professional with expertise in guest relations and service optimization Managed seating and waitlists, ensuring organized dining environments that enhance service efficiency Delivered beauty consultations and product recommendations, boosting customer satisfaction Addressed guest concerns with composure, promoting positive experiences and repeat patronage
Customer-focused professional with expertise in guest relations and service optimization Managed seating and waitlists, ensuring organized dining environments that enhance service efficiency Delivered beauty consultations and product recommendations, boosting customer satisfaction Addressed guest concerns with composure, promoting positive experiences and repeat patronage
Affiliations
- I do nails on the side
- Spend free time with family and friends
- I enjoy baking/cooking
- I love to travel
- I like to keep my spaces organized and clean
References
References available upon request.
Timeline
Beauty Advisor
Ulta
08.2025 - 01.2026
Host
Roosterswings
01.2025 - Current
Hostess
Son of Thurman
08.2024 - 08.2025
Big Walnut High School