Mayleen Montemayor
Mcallen
Summary
An individual who is known for having great organizational skills, and is interested in new opportunities with continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Charter Communications, Spectrum
Pharr
09.2024 - Current
- Taking in bound calls and assisting customers accordingly by doing a full discovery, educating the customers and providing the best possible solution for their services.
- Maintained up-to-date knowledge of company policies and service offerings.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Managed multiple tasks simultaneously while maintaining accuracy of work performed.
AI Phone Operator
Contact Point 360
Pharr
11.2023 - 08.2024
- Provided customer service support for customers with questions or technical issues.
Insurance Sales Agent
Fair Trade Outsourcing
McAllen
08.2023 - 11.2023
- Generated leads through cold calling, networking and explain coverage options to potential policyholders, answering questions or concerns.
- I would process applications and paperwork related to policy issuance or renewal information.
Phone Operator
Unifin, Inc.
Niles
10.2021 - 03.2022
- Collaborated closely with other departments to resolve complex customer inquiries by answering routine questions related to filing your taxes through an 3rd party operation.
- I was able to de-escalate upset customers who are in vulnerable situation and assist efficiently!
Call Center Agent
Mapp Communications, Inc.
Edinburg
12.2020 - 02.2021
- Assisting customers take down messages for mass company phone lines.
Biology Lab Assistant
Edwards Aquifers Research Center
San Marcos
08.2019 - 05.2020
- Performed various experiments such as DNA extraction, PCR amplification, cell culture, and microscopy.
- Created data summaries to be used in reports or publications.
Education
Lavender Graduation Ceremony Speaker - ORG BIOLOGY 1331, ETHICS & SOC 1320, AM GOV 2310, UNI SEMINAR 1100, FOREN EVID 3329, COL ALGE 1315, ETHICS
Texas State University
San Marcos, TexasSPCH 1311, ENG 1301/1302, COSC 1301, BIOL 1406/1407-S26, ECON 2301-S10, ENGL 231-S58, GOVT 2305/2306-S10, MUSI 1306, HIST 1301/1302, SOCI 1301, MATH 1414, CRIJ 1306, CRJJ 1313, ENGL 2321, PSYC 2301
South Texas College
Mcallen, TexasSkills
- Analytical thinking
- Computer Literate
- High-energy attitude
- Conflict resolution
- Multitasking Capability
- Upselling techniques
Certification
- Property & Casualty License, current
- CPR Certified, 10/01/18 - Present
- Texas Food Handlers Certified, 07/01/19 - Present
- Texas Alcoholic Beverage Commission, 07/01/19 - Present
Hobbies and Interests
- Exercising
- Spending family time
- Learning / creative thinking
Languages
- Fluent in English & Spanish
Timeline
Customer Solutions Specialist
Charter Communications, Spectrum
09.2024 - Current
AI Phone Operator
Contact Point 360
11.2023 - 08.2024
Insurance Sales Agent
Fair Trade Outsourcing
08.2023 - 11.2023
Phone Operator
Unifin, Inc.
10.2021 - 03.2022
Call Center Agent
Mapp Communications, Inc.
12.2020 - 02.2021
Biology Lab Assistant
Edwards Aquifers Research Center
08.2019 - 05.2020
Lavender Graduation Ceremony Speaker - ORG BIOLOGY 1331, ETHICS & SOC 1320, AM GOV 2310, UNI SEMINAR 1100, FOREN EVID 3329, COL ALGE 1315, ETHICS
Texas State University
SPCH 1311, ENG 1301/1302, COSC 1301, BIOL 1406/1407-S26, ECON 2301-S10, ENGL 231-S58, GOVT 2305/2306-S10, MUSI 1306, HIST 1301/1302, SOCI 1301, MATH 1414, CRIJ 1306, CRJJ 1313, ENGL 2321, PSYC 2301
South Texas College