Maylen Valdes
Winter Haven,FL
Summary
Attentive and friendly customer support, excited about the prospect of working with you to improve the customer experience, actively worked to display a courteous and empathetic attitude towards customers and increase retention through quick resolution of any service and understanding any need.
Overview
7
7
years of professional experience
Work History
Office Manager
Sam's Express Service Inc
10.2018 - 05.2023
- Maintained computer and physical filing systems.
- Managed daily operations of the office, supervising driver, setting schedules and providing customer service
- Created, maintained and updated filing systems for paper and electronic documents.
- Handled customer service inquiries via phone and email
- Monitored budgets and expenses
- Negotiated contracts with brokers and customers
Front Desk Receptionist
Magesty
01.2016 - 09.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
440 Customer Service Rep License
Florida Insurance College
Florida04.2023
High School Diploma -
Jose Marti
La Habana, CubaSkills
- Customer Relations
- Customer Satisfaction
- Problem resolving
- Empathetic and Courteous
- Detail Oriented
- Customer retention
- Scheduling
- Coordinating Dispatch
- Data entry
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Manager
Sam's Express Service Inc
10.2018 - 05.2023
Front Desk Receptionist
Magesty
01.2016 - 09.2018
440 Customer Service Rep License
Florida Insurance College
High School Diploma -
Jose Marti