Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maylene Scott

Mount Holly,NC

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

18
18
years of professional experience

Work History

Teacher

KinderCare Education, LLC
Charlotte, North Carolina
07.2024 - Current
  • Implemented effective discipline techniques while ensuring respect for each child's individuality and self-esteem.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Developed and enforced positive strategies to encourage good behavior.
  • Encouraged children's curiosity and exploration through interactive learning activities.

Head Cashier

Circle K
Gastonia, NC
10.2023 - 04.2024
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Evaluated and recommended improvements to the checkout area layout and cashier workflow to increase efficiency.
  • Assisted customers with product information, location, and pricing, enhancing shopping experience.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer s

Return Associate

Home Depot
CHARLOTTE, NC
10.2022 - 06.2023
  • Provided superior customer service by addressing questions promptly and courteously.
  • Advised customers on how to properly package returned items for shipping back to the manufacturer.
  • Participated in daily cycle counts of returned merchandise stored in warehouse area.
  • Took special orders in person and over telephone, generating additional revenue every month.

Fulfillment Center Associate 1

Amazon CLT2
Charlotte, North Carolina
06.2021 - 07.2022
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Compared merchandise invoices to items actually received.
  • Selected products and items from shelves and pallets for customer orders.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Teacher

Providence Baptist Weekday School
Charlotte, North Carolina
04.2019 - 06.2021
  • Engaged parents in meaningful conversations about their child's growth and development.
  • Monitored toddlers' behavior closely to ensure safety at all times.
  • Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
  • Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.

Provider MGMT Associate (Quality MGMT)

Distinctive Professional Agency
NY, NY
06.2014 - 07.2018
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions measures for PAP, MAMMO, COL, CPV, etc.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve medical issues for QARR/HEDIS

Client Service Representative

Time Warner Cable
Queens, NY
01.2007 - 05.2014
  • Verified accuracy of data entered into company systems.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Audited customer account information to identify issues and develop solutions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.

Education

Some College (No Degree) - Accounting and Finance

College of New Rochelle
New York, NY

Skills

  • Customer service
  • Classroom management
  • Interactive learning
  • Team collaboration

References

References available upon request.

Timeline

Teacher

KinderCare Education, LLC
07.2024 - Current

Head Cashier

Circle K
10.2023 - 04.2024

Return Associate

Home Depot
10.2022 - 06.2023

Fulfillment Center Associate 1

Amazon CLT2
06.2021 - 07.2022

Teacher

Providence Baptist Weekday School
04.2019 - 06.2021

Provider MGMT Associate (Quality MGMT)

Distinctive Professional Agency
06.2014 - 07.2018

Client Service Representative

Time Warner Cable
01.2007 - 05.2014

Some College (No Degree) - Accounting and Finance

College of New Rochelle

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