Summary
Overview
Work History
Education
Skills
Timeline
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MAYLINE Franklin- Wade

The Bronx,NY

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

16
16
years of professional experience

Work History

Shift Manager

Walgreens
New York , New York
05.2023 - 08.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

Dsp

The Center for Discovery
Harris, New York
12.2022 - 03.2024
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Organized recreational and educational activities for clients according to individual needs.
  • Collaborated with other professionals to develop treatment plans for clients.

Shift Supervisor

ole and steen
New York, NY
08.2021 - 08.2022
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

customer service manager

WALMART
05.2018 - 10.2019
  • Responsible for the front-end operations of the store, Providing cash change to the cashiers, prepares cash register tills, audits cash register tills, customer care problem solving, associate problem solving, provides breaks, directs associates schedule, follows Walmart's policies in advertisements price match, and coupon regulations.

PHARMACY TECHNICIAN

, WALMART
06.2013 - 05.2018
  • Supports pharmacological services by stocking, assembling, and distributing medications
  • Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.

cashier / floor associate

CENTRY 21
01.2012 - 05.2012
  • Conduct financial transactions using cash registers by taking cash in exchange f or the items sold.

cashier

DUANE READE
08.2009 - 05.2011
  • Conduct financial transactions using cash registers by taking cash in exchange for the items sold.

Cashier

D’AGOSTINO
04.2008 - 11.2009
  • Conduct financial transactions using cash registers by taking cash in exchange for the items sold.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Labor and Food Cost Control
  • Documentation and Reporting
  • Staff Supervision
  • Work Planning and Prioritization
  • Team Collaboration and Leadership
  • Safety Procedures
  • Coordinating Daily Operations
  • Shift Scheduling
  • Cash Handling Ability
  • Critical Thinking
  • Conflict Resolution

Timeline

Shift Manager

Walgreens
05.2023 - 08.2024

Dsp

The Center for Discovery
12.2022 - 03.2024

Shift Supervisor

ole and steen
08.2021 - 08.2022

customer service manager

WALMART
05.2018 - 10.2019

PHARMACY TECHNICIAN

06.2013 - 05.2018

cashier / floor associate

CENTRY 21
01.2012 - 05.2012

cashier

DUANE READE
08.2009 - 05.2011

Cashier

D’AGOSTINO
04.2008 - 11.2009

Penn Foster Career School

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MAYLINE Franklin- Wade