Mayline Santana
Hialeah / Miami Lakes,FL
Summary
Highly organized and detail-oriented administrative professional with extensive experience in medical front office operations, insurance verification, referral coordination, FMLA processing, and disability documentation. Proven ability to manage high call volumes, handle sensitive information with confidentiality, multitask efficiently, and maintain strong customer service standards in fast-paced environments. Adaptable and dependable with transferable skills suited for medical and corporate office settings.
Overview
6
6
years of professional experience
Work History
Front Desk / Referral Department / FMLA Coordinator
All Pro Orthopedics & Sports Medicine
Pembroke Pines, FL
04.2022 - Current
- Verify patient insurance eligibility and claim status with health insurance agencies.
- Coordinate referrals and transmit progress notes to physicians and diagnostic centers.
- Obtain and process MRI reports, CT scans, and comprehensive medical records.
- Manage multi-line phone system handling 50+ calls daily with professionalism.
- Schedule and verify new and established patient appointments.
- Register patients using EMR systems including ECW and Kareo.
- Process referrals, NP cover sheets, and upload documentation into EMR systems.
- Maintain strict HIPAA compliance while managing confidential patient records.
- Prepare return-to-work letters for patients and employers.
- Serve as primary FMLA Coordinator managing documentation, employer communication, and compliance deadlines.
- Complete disability forms and accommodation letters accurately and efficiently.
- Provide exceptional customer service in a high-volume medical office.
Front Desk / Insurance Verification
Meirson Dermatology
Deerfield Beach, FL
08.2023 - 02.2024
- Verified patient eligibility and insurance claims for upcoming appointments.
- Registered new patients and managed demographic and insurance information in Kareo.
- Collected copays and deductibles ensuring accurate financial transactions.
- Handled 50+ calls daily in a professional and courteous manner.
- Provided administrative and clerical support via EMR and Microsoft Office.
- Maintained organized and professional front office operations.
Sales Associate
Ross
Miramar, FL
08.2020 - 03.2022
- Responsible for receiving payments, preparing daily deposits, and managing inventory processes.
- Maintained a clean and organized environment through daily department recovery and operational upkeep.
- Worked cross-functionally in cashiering, fitting room, sales floor, and stockroom operations.
- Organized merchandise displays to increase customer engagement and drive sales.
- Delivered professional and courteous customer service to all customers and team members.
- Recognized and supported team morale through company recognition programs.
Education
Miami Dade College
Miami, FLSkills
- Fluent in English and Spanish
- Microsoft Office (Word, Excel)
- EMR Systems: ECW, Kareo
- Insurance Verification & Claims Processing
- FMLA & Disability Documentation
- HIPAA Compliance
Timeline
Front Desk / Insurance Verification
Meirson Dermatology
08.2023 - 02.2024
Front Desk / Referral Department / FMLA Coordinator
All Pro Orthopedics & Sports Medicine
04.2022 - Current
Sales Associate
Ross
08.2020 - 03.2022
Miami Dade College