Mayme Wheeler
Ashville,OH
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
24
24
years of professional experience
Work History
Customer Service Supervisor
Palmer Donavin
07.2018 - Current
- Coach employees through day-to-day work and complex problems.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Develop and maintain strong relationships with customers to maintain loyalty and satisfaction.
- Conduct training and mentor team members to promote productivity and commitment to friendly service.
- Work with Credit Department to resolve issues with accounts.
- Issue credits to accounts for Co-Op, reworks and returns.
Financial CA
Ashville Chiropractic And Wellness Center
10.2014 - 12.2017
- Collected and applied patients' co pays and deductibles.
- Discussed financial options with patients and provided informed suggestions.
- Worked with Insurance Companies to ensure compliance with multiple plans.
- Collected and applied insurance payments.
Nursing Student
Ohio University/Columbus State
09.2012 - 06.2014
- Worked alongside experienced nursing professionals to learn procedures.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
- Participated in skills lab simulations to further develop nursing skills.
Market Manager
The Sherwin Williams Co.
08.1999 - 06.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed relationships with contractors, engineers, interior designers and retail customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Education
No Degree - Coursework Towards BSN
Ohio University
Chillicothe, OH06.2014
No Degree - Coursework Towards BSN
Columbus State Community College
Columbus, OH06.2013
Bachelor of Applied Science -
Youngstown State University
Youngstown, OH03.1998
Skills
- Customer Implementation
- Professional Phone Etiquette
- Handling Complaints
- Supervising Employees
- Customer Service
- Statement Issuing
- Balance Management
- Mathematics Skills
- Payment Acceptance
- Team Collaboration
Timeline
Customer Service Supervisor
Palmer Donavin
07.2018 - Current
Financial CA
Ashville Chiropractic And Wellness Center
10.2014 - 12.2017
Nursing Student
Ohio University/Columbus State
09.2012 - 06.2014
Market Manager
The Sherwin Williams Co.
08.1999 - 06.2011
No Degree - Coursework Towards BSN
Ohio University
No Degree - Coursework Towards BSN
Columbus State Community College
Bachelor of Applied Science -
Youngstown State University
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