Mayom Atem Mayom
Greensboro,NC
Summary
Results-driven IT Support Specialist with hands-on experience at Lenovo, excelling in desktop and laptop troubleshooting and system re-imaging. Proven ability to enhance user satisfaction through effective problem-solving and technical support. Proficient in ServiceNow and Active Directory, demonstrating strong communication skills in high-pressure environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Machine Operator
Clarios
01.2026 - Current
- Operated machinery to produce high-quality battery components in a fast-paced environment.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
- perform precision stacking of lead plates into the stacking machine
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
Diagnostic Technician
Lenovo
10.2023 - 01.2026
- Troubleshoot Windows-based desktops and laptops to identify and resolve hardware and software issues.
- Perform re-imaging of systems and BIOS updates to maintain optimal security and performance.
- Use ServiceNow to track and manage user support requests in a high-volume environment.
- Provide comprehensive diagnostic and end-user support to improve device reliability and user satisfaction.
IT Support Specialist (Entry Level)
TechWave Solutions
10.2022 - 09.2023
- Delivered Tier 1 technical support for desktops, laptops, printers, and basic networking issues.
- Managed user accounts, password resets, and permissions in Active Directory.
- Assisted in deploying new devices, installing operating systems, and applying software updates.
- Logged and tracked incidents in ServiceNow, escalating complex issues to senior technicians when necessary.
IT Support Intern (Volunteer)
Triad IT Services
07.2022 - 09.2022
- Assisted IT staff in providing technical support for desktops, laptops, and network systems.
- Performed basic troubleshooting, re-imaging, and BIOS updates under supervision.
- Learned ticket management processes using ServiceNow to track and resolve issues.
- Gained hands-on exposure to network setup, software installations, and end-user assistance.
Education
Bachelor’s Studies - Telecommunication & Information Technology
Kenyatta University
Nairobi, Kenya01-2022
Skills
- Desktop and laptop troubleshooting
- System re-imaging and BIOS updates
- Ticketing systems (ServiceNow, Jira)
- Hardware and software diagnostics
- Networking fundamentals
- Active Directory and user management
- Technical support and problem-solving
- Windows OS support
- IT service desk operations
- Microsoft Office Suite
Certification
CCNA Certification, In Progress
Timeline
Machine Operator
Clarios
01.2026 - Current
Diagnostic Technician
Lenovo
10.2023 - 01.2026
IT Support Specialist (Entry Level)
TechWave Solutions
10.2022 - 09.2023
IT Support Intern (Volunteer)
Triad IT Services
07.2022 - 09.2022
Bachelor’s Studies - Telecommunication & Information Technology
Kenyatta University