Joshua Griffin
Service Technician / Machine Operator
Fort Worth,TX
Summary
Enthusiastic Technician and student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of user technology and physical components. Motivated to learn, grow and excel in the IT industry.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Service Technician / Machine Operator
White Rock Coffee
Dallas, TX
01.2018 - Current
- Streamlined equipment repair processes to minimize day-to-day downtime and increase overall productivity with the integration of form building software and excel to create a request and tracking system.
- Provided continuous solutions that would arise for mechanical and technical issues.
- Production roaster tasked with producing consistent quality coffee to fill custom wholesale orders as well as business needs received through invoices.
- Through the use of Google services and Linux software provided accurate inventory control and invoice processing.
Field Service Technician
Community Coffee
Dallas, TX
01.2020 - 06.2020
- Performed annual service visits and completed preventative maintenance on all systems.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Food and Beverage Manager
Barnes And Noble Cafe
Mesa, AZ
10.2014 - 01.2018
- Used IBM software to record ordering and inventory control data to meet and exceed profit and loss goals.
- Managed staff including hiring, training, scheduling and analyzing theft and wastage.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
Tactical Switching Operator
United States Marine Corps
08.2008 - 08.2012
- Constructed, operated and maintained wire networks to link key outposts, control points and headquarters providing a reliable path for the transmission of telephone, facsimile and digital data messaging.
- Set up and operated Access Modules which provided voice services through multiple analog, Integrated Services Digital Network (ISDN), and Voice Over Internal Protocol (VOIP) trunks/lines.
- Oversaw all maintenance schedules for all equipment within my charge and created service tickets for malfunctioning equipment.
- Led, managed and trained subordinate Marines providing hands on training through multiple equipment and communication capability installations during deployments and field exercises.
Education
Associate of Applied Science - Computer Information Technology
Dallas College
Dallas, TX 04.2019 - Current
High School Diploma -
Warren Travis White High School
Dallas, TX 08.2004 - 05.2008
Current Projects
- Creating and managing a in house maintenance request ticketing and tracking system with auto-population in Excel.
- Studying for A+ and CCNA certifications.
Skills
Troubleshooting ability
Service reports
Mechanical aptitude
Technical Analysis
Help desk support
Programming
Desktop and laptop installations
Search Engine Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Technician
Community Coffee
01.2020 - 06.2020
Associate of Applied Science - Computer Information Technology
Dallas College
04.2019 - Current
Service Technician / Machine Operator
White Rock Coffee
01.2018 - Current
Food and Beverage Manager
Barnes And Noble Cafe
10.2014 - 01.2018
Tactical Switching Operator
United States Marine Corps
08.2008 - 08.2012
High School Diploma -
Warren Travis White High School
08.2004 - 05.2008