Mayqueen E. Halm

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Answered customer inquiries regarding bank products and services.
• Explained account information to customers in detail as needed.
• Cross-sold additional bank products when applicable to meet customer needs.
• Performed daily reconciliation of teller drawer within established limits.
• Maintained confidentiality of all customer records and information according to company policies.
• Explained the features of various banking products available to customers.
• Identified opportunities to refer customers to other areas of the bank for additional services.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Reported any operational issues or system problems that occurred during shift promptly.
• Followed up on requests from customers in a timely manner.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Built and maintained client relationships through quality, personalized interactions.
• Delivered exceptional service to customers in person or over telephone.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Senior Teller

• Provided customer service to clients by answering questions, resolving complaints and processing transactions.
• Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
• Assisted customers by answering banking questions and recommending solutions.
• Assisted customers with online banking setup and troubleshooting issues.
• Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit, help them apply for loans and making sound financial decisions.
• Help them close their account if they want to.
• Processed deposits, withdrawals, loan payments and other financial transactions.
• Verified customer identity through driver's license or other forms of identification.
• Maintained records of customer interactions and transactions in accordance with bank policies.
• Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
• Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
• Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
• Received incoming wires from other financial institutions into customer accounts.
• Researched account discrepancies or errors identified during audits or reviews.
• Advised customers on how to use mobile banking and online banking applications effectively.
• Developed relationships with business owners to promote commercial banking services.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Attended weekly meetings with branch managers to discuss goals related to sales targets.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Conducted outbound calls to follow up on leads generated from marketing campaigns.
• Educated customers about the features of different types of bank accounts available.
• Answered telephone inquiries regarding account balances, fees or general information.
• Supported the implementation of new systems related to banking operations.
• Assisted customers with setting up direct deposits for their payroll checks.
• Provided guidance on establishing automatic transfers between various accounts.
• Maintained cash drawer by following exact procedures for transactions and strong security protocols.
• Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
• Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
• Completed routine transfers, deposits and bill payments.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.

Vault Custodian

• Shipping out excess cash out of the branch through Brings, and ordering cash for the branch,giving cash to tellers at beginning of the day for their daily work and balance the vault at the close of each working day.
• Completed daily cash balancing and operated ATMs.

• GROUNDING-Verifying if vehicle leased out has been returned by clients and if it was return on the right date as signed in the contract
• Billing – Checking if client has any debt to settle, and review their contract and check all other document and send a and send the a bill if they have.
• Prepared and processed documents such as invoices, reports, memos and correspondence.
• Performed data entry duties to update client information in databases.
• Maintained accurate records of financial transactions using accounting software programs.
• Reviewed all invoices for accuracy prior to processing payment requests.
• Verified vendor invoices against purchase orders before submitting them for payment approval.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Answered customer inquiries regarding bank products and services.
• Researched discrepancies between actual cash amounts and records of transactions for accuracy.
• Maintained confidentiality of all customer records and information according to company policies.
• Reported any operational issues or system problems that occurred during shift promptly.
• Followed up on requests from customers in a timely manner.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Provided exceptional customer service while accurately processing routine transactions.
• Explained account information to customers in detail as needed.
• Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
• Delivered exceptional service to customers in person or over telephone.
• Processed wire transfers for customers both domestically and internationally.
• Cross-sold additional bank products when applicable to meet customer needs.
• Performed daily reconciliation of teller drawer within established limits.
• Explained the features of various banking products available to customers.
• Identified opportunities to refer customers to other areas of the bank for additional services.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Adhered strictly to all security procedures related to handling money at the teller window.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Maintained confidentiality of bank records and client information.
• Built and maintained client relationships through quality, personalized interactions.
• Vault Custodian: Handling the vault by given selling money to teammate and buying from them and balancing the vault at the close of the day when the Teller coordinator is on vacation or calls out
• ATM Custodian: Replenish or loading and balancing the ATM machine weekly.

• Identified target audiences and developed strategies to reach them through various channels.
• Developed, implemented and evaluated marketing campaigns for new products or services.
• Organized promotional events such as trade shows, conferences, and sponsored activities.
• Analyzed customer feedback to inform product development decisions.
• Assisted in the preparation of budgets and monitored expenses related to marketing initiatives.
• Managed relationships with external vendors providing marketing-related services.
• Produced reports analyzing effectiveness of existing campaigns and proposed solutions for improvement.
• Collaborated with internal teams to design effective marketing materials such as brochures, flyers, posters.
• Tracked website analytics data to measure performance of online marketing efforts.
• Optimized online presence by utilizing SEO best practices for website content creation.
• Engaged with customers through social media platforms .
• Recommended product changes to enhance customer interest and maximize sales.
• Mentored student on the way forward for their education
• Advise them on their career path with their parents.
• Trained successful business development personnel to optimize marketing performance and learn industry.
• Planned and organized public relations and promotional events.

Foreign Currency Teller

• Handled receiving and paying of foreign currency .
• Worked on receiving and clearing customer check
• Performed Utility bill payment processing
• Processed exchange and foreign currency.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Liaised between bank branches regarding best practices and operations.
• Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
• Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
• Reported daily averages and shortages to operations department.

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• Greeted customers upon arrival and determined their needs.
• Assisted customers with product selection and purchase decisions.
• Answered customer inquiries regarding products, services, and store policies in a timely manner.
• Provided excellent customer service to all patrons.
• Resolved customer complaints quickly and professionally.
• Conducted transactions using the point-of-sale system accurately and efficiently.
• Maintained up-to-date knowledge of store products, services, and promotions.
• Received incoming calls from customers seeking assistance or placing orders for merchandise.
• Responded promptly to customer emails with accurate information about products, services, prices, availability.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Filed paperwork related to sales transactions accurately and securely.
• Completed training courses on customer service techniques.
• Handled new account opening
• Training new tellers
• Advising client on how to invest their money and to manage it
• Successfully sold the bank’s products to prospective customers
• Ensured good quality service delivery
• Handled customer complaints and issues promptly
• Acted as a liaison between the branch and other departments
• Assisted in sales of Banks Products
• Developed and maintained relationships with client
• Ensured safe working area and work procedures
• Scanned customers’ signatures and linked to their accounts.

• Opened fixed deposit account for customers
• Prepared payment orders and bankers’ payments
• Effected transfers on behalf of customers
• Worked on Processing of Salaries.
• Worked as Vault custodian, giving out daily cash to tellers and helping them balance their work at the of the day and balancing the vault at the close of work.
• Training newly recruited tellers on the job.
• Assisted in resolving customer complaints effectively and efficiently.
• Monitored daily operations of the back office to ensure that all activities are running smoothly.
• Processed incoming and outgoing payments accurately according to established procedures.
• Prepared monthly bank reconciliations for review by management personnel.
• Analyzed customer accounts to identify any potential areas of risk or fraud prevention opportunities.

• Handled foreign & local currency transactions
• Worked on receiving and clearing customer check
• Prepared payment orders and bankers’ payments
• Effected transfers on behalf of customers
• Performed Utility bill payment processing
• Sold cashier's checks, traveler's checks, and money orders.