Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Alejandra Orozco

Mayra Alejandra Orozco

N. Las Vegas

Summary

I consider myself a very dedicated, reliable individual with great communication skills and a team player. During my employment with recent company, I’ve experienced working with a very diverse population. I maintain a positive working relationship with co-workers and managers.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Returns Processor

Amazon
11.2018 - 02.2022
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Demonstrated exceptional attention to detail when inspecting returned products, ensuring compliance with company guidelines.
  • Exceeded performance metrics consistently, setting a high standard for colleagues within the department.
  • Processed high volumes of returns accurately, contributing to company''s operational success.
  • Managed the organization of returns area, maintaining a clean and efficient workspace.

Customer Returns Processor

Amazon
10.2016 - 04.2017
  • Inspect every item thoroughly
  • Type the defects on item
  • Place new barcode
  • Place item in designated tray
  • Able to meet qty of items per day

Manufacturing, Customer Service, Sales Coordinator

Vsr Industries
10.2006 - 08.2014
  • Process customer Purchase Orders and review for accuracy as quoted by sales staff (ship to locations, quantities ordered, pricing, part numbers and description of product)
  • Reach out to customer if any discrepancies and request PO revision
  • Work closely with Design Engineers & Programmers on new design of custom product for customers (slot machine bases, stanchions, carrousels and various game configurations for casino floor)
  • Communicate with Production Manager to schedule timely manufacturing of product based on production capacity
  • Communicate with High Security Production Manager to schedule timely production of orders requiring high security sensitive gaming locks and keys for slot machines. (These applications include: CPU, BVD, CASH BOX and DROP)
  • Ensure sensitive locks and keys are being ordered by, delivered to or picked up only by authorized personnel on signature list
  • Data entry and creation of work orders / job tickets to support production floor
  • Communicate closely with shipping department to ensure on-time delivery / shipping of product
  • Processing of RMA paperwork and back up and submit to accounting department for approval
  • Reconciliation of monthly open sales order report via MAS 500

Retail/Inside Sales Representative

Justice for Girls
11.2009 - 10.2010
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Retail Stock Associate

Ross Dress for Less
11.2009 - 10.2010
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
  • Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
  • Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
  • Collaborated with team members to improve overall store efficiency and achieve sales targets.
  • Trained new employees on store policies, procedures, and best practices for efficient stock handling operations.
  • Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.

Education

High School Diploma -

Canyon Springs High School
North Las Vegas, NV
05-2006

Skills

  • 6yrs experience in Customer Service & Reception
  • Highly organized, able to multi-task effectively
  • Dependable
  • Hard working, detailed oriented
  • Excellent use English & Spanish both oral and written
  • Meet deadlines
  • Proficient in operating, processing software & spreadsheets
  • Strength
  • Patient
  • Quick learner
  • Work professionally
  • Discipline
  • Pleasant personality
  • Work well with co workers
  • Attention to detail
  • Reliability
  • Excellent communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Returns Processor

Amazon
11.2018 - 02.2022

Customer Returns Processor

Amazon
10.2016 - 04.2017

Retail/Inside Sales Representative

Justice for Girls
11.2009 - 10.2010

Retail Stock Associate

Ross Dress for Less
11.2009 - 10.2010

Manufacturing, Customer Service, Sales Coordinator

Vsr Industries
10.2006 - 08.2014

High School Diploma -

Canyon Springs High School