Mayra Araiza
Ontario,CA
Summary
Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Kaiser Permanente
Corona, CA
09.2024 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
Total Loss Specialist
Mercury Insurance
Rancho Cucamonga, CA
09.2022 - 06.2024
- Investigated, documented and processed total loss claims for automobile and property damage.
- Collaborated with other departments within the organization in order to resolve customer issues quickly and efficiently.
- Communicated effectively with clients via telephone, email, or written correspondence.
- Researched state laws and regulations related to total losses.
- Interpreted relevant insurance policies, including coverage limits and exclusions.
- Negotiated with customers and adjusters on behalf of clients to reach satisfactory settlements.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
Ultrasound Sonographer (Internship)
Grove Medical Diagnostic Imaging
Upland, CA
11.2021 - 04.2022
- Performed ultrasound exams on patients for the purpose of diagnosing and treating medical conditions.
- Assisted physicians in obtaining detailed images of organs, vessels, and tissues using specialized equipment.
- Maintained patient records including history, examination results, diagnosis, treatment plans, and progress notes.
- Provided comprehensive patient care by taking into account physical and emotional needs during ultrasounds.
- Documented findings from ultrasounds in accordance with established protocols.
- Educated patients about the procedure process before beginning an ultrasound exam.
- Provided oral, written and evidentiary summaries of scans to help physicians make accurate medical diagnoses.
Personal Banking Associate
Wells Fargo & Company
Montclair, CA
01.2011 - 09.2020
- Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
- Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
- Cross sold additional products and services to existing customers based on individual needs assessment.
- Identified suspicious activity on customer accounts and reported it to management according to bank policy.
- Completed daily cash balancing and operated ATMs.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Education
Associate of Science - Diagnostic Medical Sonography
Platt College
Ontario09-2022
Skills
- HIPAA compliance
- Diagnostic procedures
- Clinical skills
- Interactive communication skills
- Data entry
- Technical support
- Fluent in Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Member Service Representative
Kaiser Permanente
09.2024 - Current
Total Loss Specialist
Mercury Insurance
09.2022 - 06.2024
Ultrasound Sonographer (Internship)
Grove Medical Diagnostic Imaging
11.2021 - 04.2022
Personal Banking Associate
Wells Fargo & Company
01.2011 - 09.2020
Associate of Science - Diagnostic Medical Sonography
Platt College
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