MAYRA BURNEO
Plano,TX
Summary
Accomplished and customercentric professional with extensive experience in managing administrative, operational, and customer services-related tasks in the restaurant and healthcare industry. Ensuring delivery of excellent customer service standards and prompt resolution of customer issues. Proven record of running smooth operation of front desk task including appointement management, calls and email inquiries and managing general administrative task. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
19
19
years of professional experience
Work History
ASSISTANT RESTAURANT MANAGER
Mesero Restaurant
Dallas, TX
08.2016 - Current
- Assist in managing day-to-day restaurant operations and implementing operational, administrative, and customer services standards, policies and procedures.
- Create a positive guest experience by delivering a high level of service and ensuring all staff engages guests to understand their needs and exceed expectations.
- Resolve customer concerns and issues timely as per customer service standards resulting in customer retention and growth.
- Maintain brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
- Monitor employee performance, identify performance gaps, and provide coaching and feedback to the staff.
- Manage the reservation of the customers through the booking system and carry out aftersales service by contacting customers about their dining experience.
FRONT DESK ASSOCIATE
Kids Dental
Plano, TX
08.2014 - 09.2015
- Greeted staff, patients, and other visitors warmly, providing an outstanding level of customer service to foster a welcoming and inviting environment.
- Scheduled patient appointments through calls and email and answered patients' enquires following established policies and procedures.
- Ensured that front office operations are operative and all processes are effectively and efficiently in place. Reviewed processes and provided recommendations for improvement.
- Maintained reception desk and reception common areas in a clean and tidy manner at all times.
- Obtained accurate and complete patient demographic and insurance information and prepared patients' files.
- Assisted in managing daily administrative tasks including file management, housekeeping, supplies management, and payment processing.
CLIENT ORDER ADMINISTRATION
Technifax Office Solutions
Dallas, TX
10.2012 - 09.2014
- Managed and processed orders of Key Accounts timely and accurately by reviewing Customer product/service requirements.
- Established and maintained relationships with customers through courteous and efficient servicing of customer requests.
- Resolved customer issues on a priority basis and achieved high customer service standards.
- Prepared, and submitted correspondence in response to customer requests. Maintained an appropriate level of confidentiality about customer and company matters.
- Met the 48hr turnaround time on orders in the queue to ensure KPI compliance.
FRONT DESK RECEPTIONIST
South Texas Dental Corporate
Plano, TX
01.2009 - 08.2011
- Welcomed patients upon arrival and applied the applicable protocols such as registering new patients, and ensuring patient billing and insurance information is accurate.
- Corresponded to patients via phone and emails to schedule appointments, answer questions, and document information.
- Informed patients of medical office procedures and policies, and verified paperwork to manage smooth intake processes.
- Ensured patient no-shows and cancellations are followed up with in accordance to practice policy.
- Communicated with outside offices to obtain records, transfer files, and referrals for patient needs.
- Ensured that all patient information is entered correctly into the system.
FRONT DESK RECEPTIONIST
Navarro Orthodontix - Allentx
Allen, TX
01.2008 - 12.2009
- Greeted patients and visitors in a prompt, courteous, and helpful manner. Checked in patients, and verified and updated necessary information in the patients' database.
- Answered and directed incoming calls using a multi-line telephone system for appointments or resolving queries.
- Kept patient appointments on schedule by notifying providers of patients' arrival; reminding patients of any service delays.
- Demonstrated initiatives to improve quality and patient service by striving to exceed patients' expectations.
- Handled payment processing and provided customers with receipts and proper bills and changes.
Education
Bachelor of Science - Health and Wellness
Women Texas University
Denton, TX08.2024
Associate of Science - Health and Fitness
Dallas Community College
Dallas, TX12.2017
Medical Assisting -
PCI Health Training Center
Dallas, TX08.2007
Skills
- Operations Management
- Administrative Expert
- Customer Service
- Front Desk Management
- Effective planning
- Calendar management
- Hospitality Services
- Appointment Setting
- Process Improvement
- Documentation Management
- Performance Management
- Coaching and Training
- Accounting Transactions
Languages
- English
- Spanish
Certificates And Licenses
Medical Assisting, PCI Health Training Center, Dallas, TX, 08/01/07
Timeline
ASSISTANT RESTAURANT MANAGER
Mesero Restaurant
08.2016 - Current
FRONT DESK ASSOCIATE
Kids Dental
08.2014 - 09.2015
CLIENT ORDER ADMINISTRATION
Technifax Office Solutions
10.2012 - 09.2014
FRONT DESK RECEPTIONIST
South Texas Dental Corporate
01.2009 - 08.2011
FRONT DESK RECEPTIONIST
Navarro Orthodontix - Allentx
01.2008 - 12.2009
Bachelor of Science - Health and Wellness
Women Texas University
Associate of Science - Health and Fitness
Dallas Community College
Medical Assisting -
PCI Health Training Center