MAYRA BUSTOS
Hampshire,IL
Summary
Detail-oriented healthcare and customer service professional with experience in patient scheduling, insurance verification, conflict resolution, and operations management. Skilled in handling high volume calls, multitasking in fast paced environments, and providing compassionate customer support. Seeking to contribute strong communication and revenue cycle support skills to the facility.
Overview
12
12
years of professional experience
Work History
REMOTE MEDICAL SCHEDULER
The Chicago Lighthouse
Chicago, Illinois
09.2022 - Current
- Accurately schedule and register patients for appointments utilizing Epic for UI Health.
- Manage 60+ calls daily, ensuring timely patient access to services.
- Verify insurance eligibility and demographic information to support patient account processing.
- Coordinate communication between patients, physicians, departments, leadership, and triage nurses in the ophthalmology department.
- Delivered patient-focused support by addressing inquiries and resolving scheduling concerns promptly.
CO-OWNER/MANAGER
Nonno Di Mora Ristorante
Cicero, IL
10.2018 - 03.2020
- Managed daily business operations, scheduling, inventory, and staff coordination to ensure smooth restaurant functioning.
- Oversaw training and development of front of house and back of house staff.
- Oversaw vendor communication, ordering, and operational organization to maintain efficient business processes.
- Coordinated marketing strategies across multiple platforms including newspaper, signage, and social media to enhance brand visibility.
- Provided exceptional customer service while resolving customer concerns and maintaining positive client relationships.
PATIENT REPRESENTATIVE/MEDICAL BILLER
Practice Management
Arlington Heights, IL
04.2014 - 05.2015
- Verified insurance eligibility and benefit information for accurate claim processing.
- Submitting and re-submitting insurance claims electronically.
- Resolved denied and rejected claims by reviewing coding and payer requirements.
- Managed high volume patient calls regarding billing, payments and insurance inquiries.
Education
Radio & TV Broadcasting - Communications
Illinois Center For Broadcasting
Lombard, IL05-2018
Skills
- Epic systems
- Microsoft Office
- Excel
- Amazon Workspaces
- NextGen
- Fluent in Spanish
- Attention to detail
- Effective communication
- Insurance verification
- Patient registration
Timeline
REMOTE MEDICAL SCHEDULER
The Chicago Lighthouse
09.2022 - Current
CO-OWNER/MANAGER
Nonno Di Mora Ristorante
10.2018 - 03.2020
PATIENT REPRESENTATIVE/MEDICAL BILLER
Practice Management
04.2014 - 05.2015
Radio & TV Broadcasting - Communications
Illinois Center For Broadcasting