Mayra Cabrera-Villanueva
Napa,CA
Overview
8
8
years of professional experience
Work History
Cashier
Domaine Carneros
Napa, CA
05.2025 - Current
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Resolved customer inquiries and complaints promptly to maintain positive relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Service Manager
C Casa Restaurant & Bar
Napa, CA
06.2023 - 08.2024
- Maintaining effective organizational systems to optimize workflow and production
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization.
Maitre D’
The Charter Oak Restaurant
St Helena, CA
08.2021 - 04.2023
- Coordinated the seating of guests to ensure maximum efficiency and provide excellent customer service.
- Demonstrated ability to effectively manage a high-volume restaurant, ensuring customer satisfaction and efficient service.
- Provided exemplary leadership to staff during peak hours by communicating clearly and efficiently with team members.
Sales Associate
Orange Theory Fitness
Napa, CA
06.2019 - 08.2021
- Kept work area clean, organized and free of clutter at all times.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Built relationships with potential customers by providing helpful advice on product selection.
Barista/Cashier
MARKET at Carneros Resort & Spa
Napa, CA
06.2018 - 06.2019
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
Skills
- Work Planning and Prioritization
- Leadership development
- Multitasking Abilities
- Organizational skills
- Administrative duties
- Exceptional communication
- Team management
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Cashier
Domaine Carneros
05.2025 - Current
Service Manager
C Casa Restaurant & Bar
06.2023 - 08.2024
Maitre D’
The Charter Oak Restaurant
08.2021 - 04.2023
Sales Associate
Orange Theory Fitness
06.2019 - 08.2021
Barista/Cashier
MARKET at Carneros Resort & Spa
06.2018 - 06.2019