Mayra Contreras
Lake Elsinore,CA
Summary
Experienced with providing compassionate and attentive care to clients in their homes. Utilizes strong interpersonal skills to build trust and promote client well-being. Knowledge of effective care techniques, including personal hygiene assistance and medication management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Home Instead
Temecula, CA
03.2025 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health status, documenting changes and reporting to supervisors promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Recognized and reported abnormalities or changes in patients' health status to family.
Family Manager
Household Management
Lake Elsinore, CA
03.2004 - Current
- Plan meals according to dietary needs and preferences of the family.
- Organize family events including birthdays, holidays, anniversaries.
- Provide emotional support to all members of the household during difficult times.
- Facilitate communication with external contacts such as schools or doctors offices.
- Perform general housekeeping duties such as laundry, cleaning, stocking supplies.
- Assist in pet care including feeding, grooming and administering medication if needed.
- Manage communication between family members through various methods.
- Create detailed schedules to ensure timely completion of projects and tasks.
- Provide guidance on proper etiquette for both adults and children.
- Manage multiple vendors to coordinate service appointments, deliveries, and repairs.
- Prioritize tasks based on importance and urgency while meeting deadlines.
- Ensure safety protocols are followed at all times while in the home.
- Monitor and manage budget for the house ensuring budget goals are met.
- Administer medications and treatments to residents as prescribed by doctor.
- Transport clients to appointments, classes, amd/or social activities.
- Oversee day-to-day home operations.
- Interact with guests to ensure satisfaction and address any issues or complaints.
Clothing Stocker
Macy's
Lakewood, CA
11.2004 - 01.2005
- Exhibited attention to detail while unpacking boxes containing various types of garments.
- Assisted customers in locating desired products on store shelves or online inventories.
- Demonstrated ability to accurately count, sort and stock apparel items.
- Consistently achieved daily goals for stocking shelves with new arrivals of apparel.
- Ensured proper labeling and pricing of clothing items before putting them on display.
Administrative Assistant
Metals Pro America, Inc
Carson, CA
09.2002 - 01.2004
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant departments.
- Proofed documents for grammar accuracy prior to submission.
- Greeted and screened visitors to direct to correct employee or office.
- Coordinated travel arrangements for employees and clients as needed.
- Scheduled conference calls between internal teams and external vendors or customers.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
Sales Associate
JCPenney
Lakewood, CA
11.2002 - 01.2003
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Built relationships with potential customers by providing helpful advice on product selection.
Sales Associate Manager
Tiffany's Jeweler
Los Angeles, CA
05.1999 - 01.2002
- Resolved customer complaints in a timely manner, focusing on customer satisfaction.
- Trained new employees on company policies and procedures related to sales.
- Created and maintained effective relationships with clients, ensuring customer satisfaction.
- Provided customers with product knowledge and advice on the best solutions for their needs.
- Maintained up-to-date knowledge of trends, competitive products and pricing strategies.
- Managed customer accounts and customer relationships.
Quality Control
Avalon Laboratories
Carson, CA
07.1999 - 09.2001
- Maintained inspection records and documentation associated with quality program.
- Took measurements using micrometers, calipers and other measuring instruments.
- Collaborated with production personnel to resolve any issues related to product defects or quality control failures.
- Utilized a variety of measuring instruments to evaluate parts for accuracy.
- Performed special inspections on new materials and products to meet brand specifications.
Administrative Assistant
Martin Luther King, Jr. Outpatient Center
Los Angeles, CA
06.1998 - 09.1998
- Filed patient documents.
- Organized filing room.
- Answered phones calls from hospital staff and assisted in retrieving patient information.
- Maintained files and filing, keeping sensitive information confidential.
Customer Service Representative
Aaron's Music
Torrance, CA
06.1997 - 12.1997
- Followed prepared sales script to provide accurate information about products price, features, and benefits.
- Asked relevant leading questions to understand customer needs.
- Conducted outbound calls on a daily basis in order to reach predetermined goals.
- Recorded names, addresses and reactions of contacted prospects into database.
- Assisted customers with inquiries regarding their accounts, billing cycles, and payment plans.
- Solicited for new business via telephone and other lead sources.
Education
Associates in Science - Criminal Justice
Compton Community College
Compton, CA06.2007
Diploma - undefined
Compton High School
Compton, CA06.1999
Skills
- Customer service, Time management, English, Administrative experience, Spanish, Office experience, Organizational skills, Cashiering
- Patient care
- Medication administration
- Dietary planning
- Emotional support
- Communication skills
- Task prioritization
Languages
Spanish, English
Certification
- HCA - Home Care Aide
Timeline
Personal Care Assistant
Home Instead
03.2025 - Current
Clothing Stocker
Macy's
11.2004 - 01.2005
Family Manager
Household Management
03.2004 - Current
Sales Associate
JCPenney
11.2002 - 01.2003
Administrative Assistant
Metals Pro America, Inc
09.2002 - 01.2004
Quality Control
Avalon Laboratories
07.1999 - 09.2001
Sales Associate Manager
Tiffany's Jeweler
05.1999 - 01.2002
Administrative Assistant
Martin Luther King, Jr. Outpatient Center
06.1998 - 09.1998
Customer Service Representative
Aaron's Music
06.1997 - 12.1997
Associates in Science - Criminal Justice
Compton Community College
Diploma - undefined
Compton High School