Mayra De Leon
North Hollywood,CA
Summary
Versatile Cocktail Server with exceptional communication and multi-tasking ability. Proven success in nightlife for 4+ years providing high-quality customer service in fast-paced, high-stress environments. Extremely proficient in upselling techniques and recognized as a team leader on a nightly basis.
Overview
6
6
years of professional experience
Work History
Veteran Cocktail Server
Harriet's Rooftop Lounge
05.2019 - Current
- Team Leader
- Respecting privacy and specific needs of VIP clientele
- Maintained accurate cash handling practices
- Upsell customers effectively
- Enhanced guest experiences by providing attentive service and tailored recommendations
Cocktail Server
V DTLA
11.2019 - 03.2020
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Ensured superior service and efficiency at all times
- Knowledge of spirits, wine, and cocktails
Server
Mariscos El Capitan
01.2018 - 08.2018
- Interact with guests and have great customer service
- Maintain any side work that has to be done throughout day
- Developed and maintained positive working relationships with others to ensure business success
Education
Bachelor of Arts - Theatre Arts
Cal State University Long Beach
Long Beach, CA2020
Skills
- Positive Mindset and Charismatic personality
- Team Leader and collaborator
- Upselling products and Services
- Bilingual in English and Spanish
- Positive Customer Interactions
- Well versed in Liquor and wine knowledge
Timeline
Cocktail Server
V DTLA
11.2019 - 03.2020
Veteran Cocktail Server
Harriet's Rooftop Lounge
05.2019 - Current
Server
Mariscos El Capitan
01.2018 - 08.2018
Bachelor of Arts - Theatre Arts
Cal State University Long Beach
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