Mayra Dominguez
Lakewood ,CA
Summary
Driven loan processing professional with a proven track record at Equity Smart Home Loans, adept in data entry and fostering teamwork. Excelled in enhancing loan processing efficiency and reducing delinquency rates through meticulous information verification and regulatory compliance. Achieved successful outcomes by leveraging strong analytical skills and collaborative efforts.
Overview
19
19
years of professional experience
Work History
Loan Processor
Equity Smart Home Loans
Pasadena, CA
01.2021 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Loan Counselor
Break Point Services
Downey, CA
01.2010 - 01.2012
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Proactively identified solutions for customers experiencing credit issues.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
- Helped customers navigate options to maintain homeownership.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
Loan Processor
Equal Opportunity Funding
Huntington Park, CA
08.2005 - 08.2008
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Handled any conditions sent from underwriting departments.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Education
GED -
Jordan High School
Long Beach, CA06.2002
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Regulatory Compliance
Languages
Spanish
Native or Bilingual
Timeline
Loan Processor
Equity Smart Home Loans
01.2021 - Current
Loan Counselor
Break Point Services
01.2010 - 01.2012
Loan Processor
Equal Opportunity Funding
08.2005 - 08.2008
GED -
Jordan High School