Mayra Espinoza Aquije
Westerville,OH
Summary
Reliable professional skilled in communication and coordination, adept at handling multiple tasks simultaneously. Experienced in maintaining precise records and responding promptly to critical situations. Track record of success in client service, focusing on effective complaint resolution and fostering strong customer relationships. Dedicated to improving team performance and customer satisfaction through collaborative efforts.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Banfield Animal Hospital
Westerville, OH
04.2021 - 01.2024
- Delivered exceptional customer service by leveraging product knowledge to create welcoming experiences.
- Investigated and resolved customer inquiries and complaints promptly.
- Maintained and managed customer files and databases for accurate record-keeping.
- Scheduled and confirmed appointments while managing master calendar effectively.
- Responded to customer calls and emails, providing information about products and services.
- Documented incidents accurately in daily logs for record-keeping and analysis.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
Translator
Manner Law Firm
Columbus, Ohio
01.2015 - 01.2018
- Delivered verbal summaries of non-English documents to diverse audiences.
- Updated existing translations to reflect contemporary communication trends.
- Applied cultural insights to interpret meanings beyond literal text.
- Prepared detailed notes per client specifications for business meetings and presentations.
- Replicated flow style and overall meaning of original texts in translations.
- Translated confidential information by listening to recordings accurately.
Education
Bachelor of Arts - linguistics
Ohio State University
Columbus, United States, OH05-2018
Associate of Arts -
Columbus Community College
Columbus, OH, US05-2015
Skills
- Customer communication
- Complaint resolution
- Customer relationship management
- Order processing
- Document management
- Incident reporting
- Crisis management
- Attention to detail
- Computer proficiency
- Team collaboration
- Multitasking ability
- Courteous service mindset
Languages
Spanish
Timeline
Client Service Representative
Banfield Animal Hospital
04.2021 - 01.2024
Translator
Manner Law Firm
01.2015 - 01.2018
Bachelor of Arts - linguistics
Ohio State University
Associate of Arts -
Columbus Community College