Mayra Flores
Gardena,CA
Summary
Empathetic and patient professional transitioning from customer service to early childhood education, bringing strong communication skills, conflict resolution, and multitasking skills to support classroom operations. Dedicated to fostering a nurturing and safe environment to support children's growth and development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Associate II
Auto Insurance Specialists, LLC
2019.04 - 2022.01
- Handled 30+ inbound customer calls daily, resolving inquiries and issues to enhance customer satisfaction.
- De-escalated emotionally charged situations during customer interactions by actively listening and providing solutions.
- Educated customers on coverage options and payment plans.
- Managed confidential client information with accuracy and integrity.
- Maintained accurate documentation and ensured compliance with company and state regulations.
Lead Training Instructor
Academy Auto Insurance, Inc.
2011.11 - 2019.01
- Conducted biweekly training sessions for new hires, focusing on company procedures, customer service techniques, and insurance industry terminology, enhancing their readiness for client interactions.
- Training included teaching new sales representatives to create new customer quotes using FSC Rater, process payments through various platforms and execute changes to customers' insurance policies.
- Established training syllabus for all new hire workshops.
- Consistently developed and updated training procedures to ensure the effectiveness of training modules.
- Supervised and assisted new employees during phone calls and in-person meetings with customers.
- Assessed employees to determine readiness for advancement or opportunities for improvement.
- Communicated updates regarding the insurance companies' underwriting guidelines to employees.
Assistant Manager
Yoshinoya Inc.
2006.03 - 2011.11
- Managed staff of over 12 employees.
- Created weekly schedules, assigned positions to staff and conducted monthly evaluations.
- Other responsibilities included balancing registers from the previous day, organizing the store, and placing purchase orders for supplies.
Education
Associate of Arts - Child Development
East Los Angeles College
Monterey Park, CA2027-06
High School Diploma -
Gardena High School
Gardena, CA2006-06
Skills
- Time Management
- Communication
- Organization
- Emotional Intelligence
- Active Listening
- Problem Solving
- Adaptability
- Team Collaboration
- Empathy
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross, Expires 07/31/27
- Associate Teacher Permit, California Commission on Teacher Credentialing, Pending Evaluation
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Associate II
Auto Insurance Specialists, LLC
2019.04 - 2022.01
Lead Training Instructor
Academy Auto Insurance, Inc.
2011.11 - 2019.01
Assistant Manager
Yoshinoya Inc.
2006.03 - 2011.11
Associate of Arts - Child Development
East Los Angeles College
High School Diploma -
Gardena High School