Mayra Freed
Gulfstream Goodwill Industries
Port Saint Lucie,FL
3
years of professional experience
Work History
Administrative Assistant
8 Months- Established a weekly action-item tracking system for front-line staff, transforming executive meeting minutes into actionable logs to ensure timely client exits across 50+ active cases.
- Developed a comprehensive training matrix using Excel functions to clear a 6-month compliance backlog, ensuring 33 staff members met mandatory payroll requirements, achieving 100% compliance in Cybersecurity and HIPAA within one quarter, and certifying 14 team members in MedTech to protect payroll continuity.
- Spearheaded a facility-wide operational turnaround in response to a critical compliance crisis by designing and executing a comprehensive, CEO-approved action plan across nursing, case management, and leadership. Achieved 93% implementation in 4 months—resulting in 30% client placements in one quarter, expanding 18% of staff certifications, and the expedited onboarding of a Nurse Supervisor within 30 days.
- Overhauled and standardized the petty cash system, creating a strict audit trail that successfully recovered $207.00 in backlogged organizational reimbursements. In addition, maintained exceptional accuracy in financial administration, generating and processing purchase orders over an 8-month period with a 99%+ error-free rate.
Youth Housing Liaison
1 Year 7 Months- Facilitated high-level meetings with municipal leadership, including City Commissioner, effectively pitching the pilot model to drive inter-agency partnerships and expand the initiative across multiple community locations.
- Oversaw capped monthly client assistance allocation of $1,450; advocated for lead agency accounting approval, securing expanded funding of $2,000+ to address critical emergency client needs while ensuring full audit compliance.
- Authored and presented a comprehensive facility utilization proposal to executive leadership, securing immediate approval to convert on-site space into a functional drop-in center; fully operationalized the site within 7 days and scaled Friday client engagement from zero to 14 active participants.
Program Manager
5 Months- Optimized team performance and workflow for 4+ team members, prioritizing high-volume HR administrative tasks and targeted employee outreach to ensure 100% adherence to all critical deadlines.
- Maintained regulatory compliance by providing quality assurance and supervisory oversight in the rigorous auditing and final approval of all official records and confidential files.
- Advocated for employees by providing one-on-one support to secure necessary resources related to their employment needs.
- Audited case documentation and files daily, ensuring attention to detail and procedural consistency for all HR administrative outputs.
- Ensured regulatory compliance through quality assurance and supervisory oversight in auditing and approving official records and confidential files.
Education
Bachelor of Arts - Sociology
- Honor Roll Magna Cum Laude
- 3.8 GPA
- Relevant Coursework: Evaluation Research/Program Analysis, Social Welfare Institutions, Qualitative Research Methods, Sociological Theory, Family Violence, Deviance and Social Control
- Extracurricular Activities: Sociology Ambassador, Qualitative Team Leader, Research Assistant
- Study Abroad: Brazil, Masters of Public Administration
Skills
Process Optimization & System Building
Policy Writing & Proposal Development
High-Stakes Compliance & Audit Oversight
Strategic Advocacy & Inter-Agency Networking
Data-Driven Program Management
Timeline
Administrative Assistant
Gulfstream Goodwill Industries
12.2025 - CurrentRead More
Youth Housing Liaison
Salt Outreach
02.2024 - 09.2025Read More
Program Manager
Samaritan Resource Center
09.2023 - 02.2024Read More
University of North Florida
Bachelor of Arts from Sociology
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