Mayra Galarza
Huntington Park,CA
Summary
Compassionate healthcare professional skilled in patient intake, scheduling, and front‑office support. Known for creating a welcoming environment, managing expectations with empathy, and communicating clearly with patients and providers to ensure a smooth, positive visit.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cudahy Medical Clinic
Cudahy, CA
10.2023 - Current
- Conduct patient intake in a pediatric setting, gathering medical histories, recording vital signs, and preparing exam rooms for 20+ patients daily to ensure efficient workflow.
- Provide compassionate, patient‑focused support by addressing questions, managing expectations, and ensuring a positive and welcoming experience for all patients.
- Communicate with pharmacies regarding prescription refills or medication orders.
- Perform front office duties, scheduling appointments, verifying insurance eligibility, and managing patient check‑in and check‑out processes to streamline patient flow.
Front Office Medical Assistant
Sanchez Medical Center
South Gate, CA
06.2023 - 08.2023
- Managed intake for 50+ patients daily, ensuring accurate demographic, insurance, and clinical information.
- Performed insurance verification, pre‑certification, and pre‑authorization for multiple insurance plans.
- Coordinated referrals to specialists and external providers, ensuring accurate documentation and timely patient follow‑up.
- Resolved patient concerns related to scheduling, billing, and insurance coverage with clear communication.
Medical Assistant Internship
Michael Burton Medical Group
Los Angeles, CA
10.2022 - 12.2022
- Performed phlebotomy, administered injections, and prepared patients for exams and diagnostic procedures.
- Conducted EKG testing, attaching electrodes and recording heart activity for physician review.
- Collected patient medical histories, chief complaints, and vital signs with accuracy and professionalism.
- Supported patient understanding of procedures and addressed concerns to ensure comfort and clarity.
Temporary Medical Receptionist
Michael Burton Medical Group
Los Angeles, CA
08.2020 - 10.2020
- Answered and triaged 20+ incoming calls, assisting patients with scheduling, referrals, and general inquiries.
- Resolved patient concerns regarding referrals, insurance coverage, and appointment availability.
- Verified insurance and co‑payment information to ensure accurate billing and smooth patient flow.
- Educated patients on insurance benefits, coverage requirements, and referral processes to help them navigate their care confidently.
Sales Supervisor
Macy's
Downey, CA
08.2013 - 06.2019
- Supervised and scheduled 50+ employees, ensuring adequate coverage and efficient daily operations.
- Trained new hires on customer service standards, store procedures, and sales strategies.
- Resolved customer concerns and escalated issues appropriately to maintain a positive service environment.
- Improved store performance by executing daily, weekly, and monthly floor plan changes.
Medical Assistant Internship
Dr. Arani Medical Center
Los Angeles, CA
04.2009 - 06.2009
- Collected patient histories, chief complaints, and vital signs while maintaining patient comfort and trust.
- Assisted patients with questions about procedures, billing, and care instructions, ensuring concerns were addressed promptly.
- Managed patient registration, form completion, and appointment scheduling to support clinic efficiency.
- Assisted the physician during minor in‑office procedures by preparing instruments, supporting patients, and providing hands‑on assistance throughout treatment.
Education
Associate of Applied Science - Medical Assistant
East Los Angeles College
Monterey Park, CA06-2023
Certificate of Completion - Medical Assistant
UEI College
Huntington Park, CA06-2009
High School Diploma -
Thomas Jefferson High School
Los Angeles 06-2008
Skills
- Patient Care
- Patient Intake & Vital Signs
- EMR/EHR Software & Microsoft Office
- Insurance Verification
- Appointment Scheduling & Patient Flow Management
- Medical Terminology
- Phlebotomy & Clinical Support
- Customer Service & Patient Communication
Certification
- Basic Life Support Certified- American Safety & Health Institute
Languages
- English - Native
- Spanish - Fluent
Timeline
Medical Assistant
Cudahy Medical Clinic
10.2023 - Current
Front Office Medical Assistant
Sanchez Medical Center
06.2023 - 08.2023
Medical Assistant Internship
Michael Burton Medical Group
10.2022 - 12.2022
Temporary Medical Receptionist
Michael Burton Medical Group
08.2020 - 10.2020
Sales Supervisor
Macy's
08.2013 - 06.2019
Medical Assistant Internship
Dr. Arani Medical Center
04.2009 - 06.2009
Associate of Applied Science - Medical Assistant
East Los Angeles College
Certificate of Completion - Medical Assistant
UEI College
High School Diploma -
Thomas Jefferson High School