Mayra Garcia
Canoga Park,CA
Summary
Dynamic leader with proven success in enhancing team performance and customer satisfaction at Wendy's. Excelled in staff training and development, and strategic sales techniques, consistently exceeding sales targets. Skilled in customer service and time management, adept at fostering relationships and achieving results.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Manager
Wendy's
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Phone Sales Representative
Sears
07.2007 - 02.2020
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Built relationships with customers using strong persuasion and active listening skills.
- Implemented upselling techniques to increase revenue and move product.
Education
GED -
West Valley Occupational Center
Woodland Hills, CA06-2025
No Degree -
Cleaveland High School
Northridge, CA06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Building rapport
- Customer engagement
- Inbound and outbound calls
- Documentation and reporting
- Relationship building
- Performance management
- Sales techniques
Languages
Spanish
Native or Bilingual
Timeline
Manager
Wendy's
07.2022 - Current
Phone Sales Representative
Sears
07.2007 - 02.2020
GED -
West Valley Occupational Center
No Degree -
Cleaveland High School
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