Mayra G Calles
ABM Industries, Inc.
Newark,CA
2
Languages
20
years of professional experience
Diligent with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Work History
Operations Supervisor
9 Years 6 Months- Lead daily operations across multiple sites, ensuring service excellence, productivity, and compliance with client expectations.
- Supervised and developed multiple teams through coaching, performance management, training, and employee support to enhance team capabilities.
- Coordinated staffing and event schedules to ensure adequate coverage for daily operations and special customer events, supporting seamless service delivery.
- Coordinate staffing and event schedules to ensure adequate coverage for daily operations and special customer events.
- Oversee payroll processing, employee records, timekeeping, and personnel documentation.
- Conduct regular safety inspections, safety meetings, and compliance training programs to promote a safe work environment.
- Partnered with clients and internal stakeholders to address service needs and resolve issues, fostering strong customer relationships.
- Support recruitment, onboarding, and development of employees and frontline leaders.
- Assist with branch-wide safety initiatives and operational improvement programs.
- Monitored work performance, corrected deficiencies, and reinforced compliance with company policies
- Resolved customer concerns and service issues promptly to support client satisfaction
- Inspected facilities regularly to verify cleanliness, safety, and operational readiness
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Cook / Prep / Server
1 Year 7 Months- Prepared and served high-quality meals in fast-paced senior living environment, ensuring excellent presentation standards.
- Provided outstanding customer service to enhance dining experience for residents and guests.
- Maintained compliance with food safety, sanitation, and health regulations.
- Coordinated inventory planning, ordering, and food preparation to streamline kitchen operations.
Housekeeper
1 Year 6 Months- Ensured guest rooms, public spaces, and hotel facilities met company cleanliness standards, enhancing guest satisfaction.
- Addressed guest requests promptly and professionally, contributing to positive guest experiences.
- Communicated maintenance and guest concerns to management for timely resolution, supporting operational efficiency.
- Supported customer satisfaction through attention to detail and quality service.
Shift Manager
2 Years- Managed daily restaurant operations, enhancing customer service, maintaining food quality, and optimizing team performance.
- Supervised and coached teams of up to 10 employees during shifts, fostering a collaborative work environment.
- Oversaw cash handling, register reconciliation, bank deposits, and inventory control.
- Trained employees on service standards and operational procedures, improving customer engagement.
- Maintained staffing coverage and workflow efficiency during peak business periods.
Insurance Agent
2 Years 1 Month- Assessed clients' insurance needs and recommended tailored coverage solutions to enhance client satisfaction.
- Negotiated policy options and assisted clients with renewals and policy modifications.
- Negotiated policy options and facilitated renewals and modifications to ensure optimal coverage for clients.
- Managed client records and insurance documentation while overseeing premium collections to maintain accurate account status.
Customer Service Representative
6 Months- Processed daily sales reports and customer transactions, ensuring accurate banking activities.
- Delivered customer support and account assistance, resolving inquiries to enhance customer satisfaction.
- Maintained accurate records and performed data entry, supporting efficient operations.
Customer Service Clerk / Personal Assistant
2 Years 3 Months- Managed incoming calls while providing administrative support to enhance client communication.
- Processed monthly sales reports for retail clients to ensure accurate tracking of performance.
- Performed data entry and coordinated office functions to maintain organization and efficiency.
Education
Associate of Arts - Early Childhood Development
Coursework Completed
High School Diploma
Skills
Employee training
Cleaning management
Task prioritization
Dispute resolution
Problem resolution
Delegating work
Scheduling
Task management
Critical thinking
Active listening
Data entry
Record management
Microsoft Excel
Cleaning and organization
Decision-making
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Supervisor
ABM Industries, Inc.
05.2017 - CurrentRead More
Cook / Prep / Server
Brookdale Senior Living
10.2015 - 05.2017Read More
Housekeeper
Aloft Hotels
02.2014 - 08.2015Read More
Shift Manager
McDonald's
02.2012 - 02.2014Read More
Insurance Agent
Freeway Insurance
06.2009 - 07.2011Read More
Customer Service Representative
Fred Loya Insurance
12.2008 - 06.2009Read More
Customer Service Clerk / Personal Assistant
Eduardo Hernandez Camara CPA Office
09.2006 - 12.2008Read More
Pacifica High School
High School Diploma
Read More
Chabot College
Associate of Arts from Early Childhood Development
Read More