Mayra Godinez
Joliet,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Gym Staff Member
Planet Fitness
Bolingbrook, IL
05.2024 - Current
- Maintained cleanliness and organization of gym facilities to ensure a welcoming environment for members.
- Conducted regular inventory checks to manage supplies and ensure the availability of fitness resources.
- Addressed member inquiries and concerns promptly, enhancing overall customer satisfaction.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
QA Analyst
PHYSICIANS REVENUE GROUP
Downers Grove, IL
05.2024 - Current
Crew Member/Crew Trainer
McDonald's
North York, ON
12.2023 - 03.2024
- Worked in multiple areas such as front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided coaching and mentoring to employees.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
McDonald's
Romeoville, IL
08.2019 - 08.2021
- Offered suggestions for process improvements that ultimately led to more efficient operations within store location.
- Deescalated problems or complaints to make sure customers are satisfied.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members to ensure smooth operations throughout the day.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Plainfield East High School
Plainfield, IL05-2021
Marketing
Centennial College
Scarborough, ONSkills
- Customer Service
- Bilingual (English- Spanish)
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Microsoft
- Team Leadership
Additional Information
Volunteering at local churches, Baby sitting, Dog sitting
Timeline
Gym Staff Member
Planet Fitness
05.2024 - Current
QA Analyst
PHYSICIANS REVENUE GROUP
05.2024 - Current
Crew Member/Crew Trainer
McDonald's
12.2023 - 03.2024
Crew Member
McDonald's
08.2019 - 08.2021
High School Diploma -
Plainfield East High School
Marketing
Centennial College