Mayra Gomez
Los Angeles,CA
Summary
Driven Rooms Manager with a strong background in leading high performing teams and fostering a positive, results driven work environment. Proven ability to coach staff on company policies, procedures, and service standards. Well versed in managing both housekeeping and front desk operations to ensure smooth and efficient daily operations.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Housekeeping Supervisor
Hotel Per La
Los Angeles, California
04.2026 - Current
- Inspect guest rooms and public areas to maintain high quality standards.
- Create daily room assignment boards, assigning rooms based on square footage and California workload regulations.
- Assess daily occupancy, departures, and stayovers to determine staffing needs.
- Monitor housekeeping inventory and supplies.
Front Desk Agent
Level, Downtown
Los Angeles, California
06.2025 - 04.2026
- Communicate pertinent information to other departments to ensure seamless operations.
- Manage reservations, assign rooms, process payments.
- Respond promptly to guest requests and concerns.
- Managed check ins and check outs efficiently during peak hours.
Rooms Manager
The Aster LA
Hollywood, California
11.2023 - 08.2024
- Led monthly team meetings to align goals, share updates, and enhance team communication.
- Performed routine inspections of guest rooms and public areas to ensure cleanliness standards, and addressed maintenance issues.
- Provided support with front desk operations during high traffic periods or staffing shortages.
- Maintained records relating to employee attendance and payroll information.
Front Office Manager
Hotel Per La (Opening July,2022)
Los Angeles, California
01.2023 - 11.2023
- Reviewed employee time records and processed payroll accurately and on schedule.
- Conducted interviews and assisted in the selection of qualified candidates.
- Trained new and existing staff members to maintain service standards.
- Monitored performance and provided feedback to support team development.
Front Office Supervisor
Hotel Per La (Opening July,2022)
Los Angeles, California
07.2022 - 01.2023
- Worked closely with other departments to ensure a positive guest experience.
- Assisted in setting standards and creating SOP guides.
- Reviewed upcoming events and planned for any possible challenges.
- Created brochures highlighting hotel amenities, dining hours, and local attractions.
Front Office Supervisor
The Wayfarer (Opening January, 2020)
Los Angeles, California
02.2021 - 07.2022
- Familiarized myself with daily stand up and weekly BEO meetings.
- Reviewed reservations and handled special guest requests effectively.
- Ran daily financial reports to ensure all guest balances were settled in full.
- Provided excellent customer service throughout guest interactions.
Front Desk Agent
The Wayfarer (Opening January,2020)
Los Angeles, California
01.2020 - 02.2021
- Supervised common areas to maintain a polished look.
- Oversaw front desk, housekeeping, and coffee shop operations during the pandemic.
- Communicate any pertinent information with all departments.
- Checked guests in and out of the hotel.
Room Valet, Housekeeping
The Peninsula Beverly Hills
Beverly Hills, California
01.2018 - 08.2018
- Maintained a fully stocked pantry to support room attendants with the necessary supplies.
- Monitored and tracked linen and supply inventory to ensure availability.
- Assisted room attendants in cleaning and preparing guest rooms.
- Responded promptly to guest requests to ensure satisfaction.
Skills
- Attention to Detail
- Time Management
- Staff Scheduling
- Inventory Management
- Payroll Processing
- Team Training
- Safety and Sanitation Protocols
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
ASL
Limited
Timeline
Housekeeping Supervisor
Hotel Per La
04.2026 - Current
Front Desk Agent
Level, Downtown
06.2025 - 04.2026
Rooms Manager
The Aster LA
11.2023 - 08.2024
Front Office Manager
Hotel Per La (Opening July,2022)
01.2023 - 11.2023
Front Office Supervisor
Hotel Per La (Opening July,2022)
07.2022 - 01.2023
Front Office Supervisor
The Wayfarer (Opening January, 2020)
02.2021 - 07.2022
Front Desk Agent
The Wayfarer (Opening January,2020)
01.2020 - 02.2021
Room Valet, Housekeeping
The Peninsula Beverly Hills
01.2018 - 08.2018