MAYRA GONZALEZ

Tustin,CA

Summary

Dynamic Medical Assistant with extensive experience at AkermanMed, excelling in patient-focused care and medical records management. Proven ability to streamline office operations and enhance patient satisfaction through effective communication and problem-solving skills. Proficient in EMR/EHR systems and committed to maintaining HIPAA compliance while delivering exceptional service.

Overview

years of professional experience

Certification

Work History

Medical Assistant & Front Desk

AkermanMed

Santa Ana

05.2018 - Current

Administered medications under physician's supervision.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Measured vital signs and took medical histories to prepare patients for examination.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Explained treatment procedures and physicians' instructions.
Incorporated outside records into charts and EHR.
Answered phones, scheduled appointments, and greeted patients.
Verified appointment times with patients, pre-admission and consent forms.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Prepared treatment rooms for patient examinations.
Verified private insurance before each day's clinic sessions began.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Administered injections, medications and treatments as directed by the physician.
Responded to patient callbacks and phone-in prescription refill requests.
Supported administrative staff by processing payments.
Assisted back office patient processes to reduce office wait times.
Registered new patients into practice management software program accurately entering demographic information.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.

Medical Assistant

Dr. Forghani's Inc

Santa Ana

12.2016 - 05.2018

Assisted with filing of medical records and documents, maintaining accurate electronic files.
Took messages from patients and promptly relayed to appropriate staff.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Performed data entry tasks related to billing and collections procedures.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Greeted and checked in patients, updating patient information in computer system.
Conducted patient intake interviews to collect medical information and insurance details.
Scheduled and confirmed patient appointments and consultations.
Entered insurance, and demographics.
Maintained confidentiality of patient information according to HIPAA regulations.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Checked patients in and out for appointments and collected co-payments.
Verified insurance coverage for appointments and collected co-payments as required.
Processed referrals for specialist care when requested by physicians or patients.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Informed patients of financial responsibilities prior to rendering services.
Routed laboratory or diagnostic results to appropriate staff.
Processed patient payments and scanned identification and insurance cards.
Straightened up waiting room to maintain neat and organized space.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Called patients to confirm scheduled appointments and obtain additional details.
Answered multi-line phone system and directed callers to requested personnel and departments.
Worked with cross-functional teams to achieve goals.
Updated and maintained databases with current information.

Education

Associate of Arts - Liberal Arts

Santa Ana College

Santa Ana, CA

06-2020

High School Diploma -

Santa Ana High School

Santa Ana, CA

06-2013

Skills

Medical office administration
Check-in coordination
Patient-focused care
Quick problem solver
Medical terminology proficiency
Specimen labeling
Professionalism and ethics
Medical records management
OB/GYN procedures
Appointment reminders

Adaptable
EMR / EHR
Data entry
Insurance authorizations
Customer service
Prescription refills
HIPAA compliance
Patient triage
Insurance verification