MAYRA GONZALEZ
Philadelphia,PA
Summary
Experienced mortgage professional skilled in overseeing intricate loan pipelines while delivering outstanding customer service. Strong problem-solving skills and attention to detail guarantee compliance and precision in documentation. Bilingual communicator with a proven track record of exceeding production targets and improving client satisfaction through effective teamwork.
Overview
14
14
years of professional experience
Work History
Mortgage Processor III
loanDepot
Irvine, CA
10.2020 - 06.2024
- Managed pipeline of 25 plus loans from application to closing, meeting all deadlines and requirements.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Reviewed and verified borrowers' financial documents to prepare loan applications for underwriting.
- Collected and ensured completeness of all documentation required for loan submission.
- Ordered necessary documentation for verification, including credit updates and income assessments.
- Effectively managed quality loan files from underwriting submission to timely closing.
- Communicated weekly status updates with clients, setting realistic expectations and deadlines.
- Reviewed underwriter conditions and contacted clients to gather items needed for full approval.
Mortgage Processor
Wells Fargo
Philadelphia, PA
02.2016 - 10.2020
- Facilitated effective communication among mortgage consultants, loan officers, and underwriters.
- Analyzed complex loans and reviewed transaction documentation for accuracy.
- Reviewed various documents including loan applications and financial statements.
- Ordered necessary loan verification documentation and followed up with clients and internal contacts.
- Collaborated with underwriters to resolve conditions and secure final approvals.
- Maintained ongoing communication with customers to address questions and concerns promptly.
- Managed a monthly pipeline of over 30 loans, ensuring timely processing.
- Coordinated with multiple departments and vendors to enhance customer experience.
Legal Process Specialist 1
Wells Fargo
Philadelphia, PA
09.2012 - 07.2015
- Examined and researched legal forms and correspondence documents including: Subpoenas, Summons, State and Federal Grand Jury Subpoena, search warrants and foreclosures.
- Inspected documentation to determine specific issues and recommend appropriate course of action.
- Handled direct inquiries from customers, Federal and State government agencies (including but not limited to National Security, Bankruptcy, Mortgage Recovery Law Group, IRS, State Administrative, Alcohol/Drug Enforcement, State/Federal Criminal, Witnesses, Department of Labor, County Board of Social Services, Social Security Department, State and Federal Civils and other interested parties which involved substantial legal and/or factual complexity.
- Provided customers with bank documents for depositions.
- Exceeded daily production levels of processing 17 subpoenas a day by at least 15%.
- Became member of Training and Development Team.
- Assisted in writing training materials and setup courses.
Quality Assurance, Loan Doc Specialist 2
Wells Fargo
01.2010 - 08.2012
- Conducted compliance checks and closing processes for loans, ensuring alignment with regulations.
- Partnered with legal department to address escalations effectively.
- Responded to internal customer inquiries, enhancing support services.
- Verified loan packages against system data, ensuring completeness and accuracy.
Education
Diploma -
Kensington High School
Philadelphia, PASkills
- Bilingual communication
- Problem solving
- Time management
- Attention to detail
- Customer service
- Database management
- Analytical skills
- Interpersonal skills
- Multi-tasking
- Team collaboration
- Decision making
Awards
- Received AIM Awards for 'Service Excellence' and 'Shining Star' awards.
- Received Shared Success Awards for outstanding customer service.
- Pinnical Award for the Year.
Languages
Spanish, Fluent
Timeline
Mortgage Processor III
loanDepot
10.2020 - 06.2024
Mortgage Processor
Wells Fargo
02.2016 - 10.2020
Legal Process Specialist 1
Wells Fargo
09.2012 - 07.2015
Quality Assurance, Loan Doc Specialist 2
Wells Fargo
01.2010 - 08.2012
Diploma -
Kensington High School