Mayra Guadian
El Paso,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
06.2022 - 09.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Care Provider
Angels Care Home Health
01.2022 - 05.2022
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ran errands for patients, did shopping, and picked up other necessities.
Caregiver
Homewatch CareGiversInc
01.2019 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Caregiver
JMJ Home Health Services
01.2018 - 01.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Packer Operator
Bruce Foods
06.2014 - 12.2018
- Collaborated with team members to achieve daily goals and meet company objectives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
Education
No Degree - CNA
David L. Carrasco Job Corps Center
El Paso, TX08.1999
Skills
- Active Listening
- Customer Relations
- Reading Comprehension
- Understanding Customer Needs
Timeline
Customer Service Representative
Maximus Call Center
06.2022 - 09.2022
Care Provider
Angels Care Home Health
01.2022 - 05.2022
Caregiver
Homewatch CareGiversInc
01.2019 - 12.2021
Caregiver
JMJ Home Health Services
01.2018 - 01.2019
Packer Operator
Bruce Foods
06.2014 - 12.2018
No Degree - CNA
David L. Carrasco Job Corps Center
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