MAYRA GUERRERO
Evans,CO
Summary
Motivated professional with strong communication skills and a proven ability to work independently and collaboratively. Demonstrates reliability and a friendly demeanor in team settings. Quick learner with a commitment to continuous improvement. Fluent in English and Spanish, enhancing communication with diverse teams.
Overview
4
4
years of professional experience
Work History
PFS Representative Physician Practice
Banner Health
Greeley, Colorado
09.2023 - Current
- Processed patient registrations and insurance verifications efficiently.
- Managed billing inquiries and resolved account discrepancies promptly.
- Educated patients on financial responsibility and payment options clearly.
- Greeted patients and scheduled appointments using electronic health record systems.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Identified areas of improvement within existing processes to increase efficiency.
Front Desk Receptionist
Colorado Pain Experts
Greeley, CO
07.2022 - 08.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Received and recorded cash, checks and transfers.
- Consulted with customers regarding needs and addressed concerns.
- Presented accurate estimates to inform customers of service charges and expectations.
Front Desk Receptionist
Family Physicians of Greeley
Greeley, CO
04.2022 - 07.2022
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Input customer data into reservation systems and updated to reflect room changes.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
Front Desk Receptionist
Rocky Mountain Physical Therapy
Windsor, CO
07.2021 - 11.2021
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
Education
High School Diploma -
Valley High School
Gilcrest05.2014
Skills
- Multitasking and Prioritization
- Focused and detail-oriented
- Customer-oriented
- Excellent communication skills
- Listening skills
- Reliable and punctual
- Microsoft Office
- Aprima
- Patient registration
- Insurance verification
- Appointment scheduling
References
References available upon request.
Timeline
PFS Representative Physician Practice
Banner Health
09.2023 - Current
Front Desk Receptionist
Colorado Pain Experts
07.2022 - 08.2023
Front Desk Receptionist
Family Physicians of Greeley
04.2022 - 07.2022
Front Desk Receptionist
Rocky Mountain Physical Therapy
07.2021 - 11.2021
High School Diploma -
Valley High School