Mayra Gutierrez
Baytown,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Scaffold Builder
Brandsafway
La Porte
07.2023 - Current
- Assembled and erect scaffold components according to blueprints, drawings, and instructions
- Set up staging areas for materials and tools used in construction projects involving scaffolding
- Tied off all loose ends when constructing or deconstructing a scaffold structure with rope, chain line to ensure stability.
Customer Service Representative
Alorica
Humble
11.2021 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered multiple inbound calls to facilitate customer service
- Handled multiple rx refills outbound calls to pharmacies.
Cashier
the home depot
Baytown , Texas
09.2014 - 12.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Certificate -
Active Nursing Assistant Training Of Clear Lake
05.2021
Diploma -
Freedom high school
06.2010
Skills
- Inbound and Outbound calling
- Customer Service
- Multi-tasking ability
- Good working under pressure
- Good Communication Skills
- Order Fulfillment
- Credit Card payment processing
- Data entry
- Researching
- Positive and professional
- Problem Resolution
Languages
Spanish
Timeline
Scaffold Builder
Brandsafway
07.2023 - Current
Customer Service Representative
Alorica
11.2021 - 07.2023
Cashier
the home depot
09.2014 - 12.2015
Certificate -
Active Nursing Assistant Training Of Clear Lake
Diploma -
Freedom high school