Mayra Hernandez
Urban Location Boba Tea House
Fullerton,CA
9
years of professional experience
Experienced professional with nine years in customer service and operations. Demonstrates strong organizational, communication, and problem-solving skills while managing multitasking demands in fast-paced environments. Trains staff, maintains accurate records, and delivers superior service. Seeking to leverage expertise in a role focused on enhancing customer satisfaction.
Work History
Barista / Assistant Manager
5 Years 3 Months- Supervised daily operations, ensuring smooth opening and closing procedures.
- Trained and coached new employees, fostering adherence to high service standards.
- Coordinated team workflow to ensure efficient daily operations.
- Supervised daily operations, including opening and closing procedures.
- Managed cash handling, daily deposits, and inventory with accuracy.
- Coordinated team workflow, optimizing efficiency of daily operations.
Barista / Manager assistant
2 Years- Supported daily business operations and supervised staff to ensure smooth workflow.
- Monitored inventory levels and restocked supplies.
- Assisted in training new employees and supporting team performance.
- Trained new employees and provided ongoing support to enhance team effectiveness.
- Maintained an organized and sanitary work environment.
- Supervised daily operations, ensuring high-quality service and product consistency.
Lead Hostess
1 Year- Greeted guests and optimized seating arrangements to enhance guest experience.
- Answered customer questions and resolved concerns to ensure satisfaction.
- Answered customer questions and resolved concerns professionally.
- Coordinated with staff to streamline service delivery.
- Maintained an organized reception area.
Sales Associate
1 Year 3 Months- Guided customers in product selection and purchases to enhance shopping experience.
- Organized merchandise displays and managed inventory to optimize product visibility.
- Operated cash registers and processed transactions accurately.
- Collaborated with team members to meet and exceed store sales targets.
- Worked collaboratively with team members to achieve store goals.
Education
Associate of Science - Psychology
Skills
Food Safety and Sanitation
Food preparation
Quality control
Team leadership
Strong communication skills
Microsoft Office
Detail-oriented
Time management
Adaptable and Quick Learner
Diligent
Goal Oriented
Microsoft Office proficiency
Quick learner
Adaptive and creative
Timeline
Barista / Assistant Manager
Urban Location Boba Tea House
03.2021 - 06.2026Read More
Barista / Manager assistant
Boba Time
04.2019 - 04.2021Read More
Lead Hostess
Avila’s el Ranchito
06.2018 - 06.2019Read More
Sales Associate
MINISO USA
03.2017 - 06.2018Read More
Orange Coast College
Associate of Science from Psychology
Read More