Mayra Islas
Reno,NV
Summary
Caring community leader with proven skills in advocacy, compassionate customer service, and team building. Highly organized with an empathic communication style, ready to bring 10 years of experience working with communities of all backgrounds to a rewarding new position in a variety of support roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advocacy Integration Manager
Sierra Community House
Truckee, California
04.2024 - Current
- Oversee the Crisis Intake & Helpline Coordinator to ensure proper scheduling of volunteers and staff for the Community Helpline calendar ensuring 24-hour coverage.
- Developed and implemented integration strategies to ensure seamless transition of client services.
- Facilitated referrals to social services, legal assistance, medical care, and other resources.
- Maintained detailed records of all case files, client interactions, and outcomes, utilizing confidential database.
- Organized outreach activities to increase awareness of available programs and create partnerships in our community.
Bilingual Intake Coordinator
Sierra Community House
Truckee, California
02.2024 - 04.2024
- Coordinated the intake process for new clients.
- Offered crisis intervention and peer counseling when needed.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Actively sought out opportunities for professional development through continuing education courses.
- Attended trainings on topics such as grantee events, cultural discussions, community outreach opportunities.
- Participated in weekly case conferences with direct-services staff regarding advocacy goals and crisis intervention.
- Answered incoming calls, took messages, and transferred calls to appropriate programs or personnel.
Jewelry Sales Associate
Double Diamond Jewelry
Squaw Valley, CA
08.2021 - 02.2022
- Demonstrated product knowledge to answer customer questions and inquiries.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Greeted customers and provided excellent customer service.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Engaged in suggestive selling techniques to increase sales volume.
- Tracked inventory levels to ensure adequate stock was available at all times.
Volunteer Coordinator
Sierra Community House
Truckee, California
07.2019 - 08.2021
- Coordinated onboarding and orientation for new volunteers.
- Identified volunteer service opportunities and associated requirements.
- Developed and managed volunteer recognition, engagement and retention practices.
- Matched volunteers with open positions based on individual strengths and knowledge.
Reception and Outreach Assistant
Family Resource Center of Truckee
Truckee, California
12.2017 - 07.2019
- Answered incoming calls in a professional and polite manner, responding to clients' needs or directing them to the relevant program.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Performed data entry and other administrative tasks to support programs.
Assistant Activities Director
The Manse on Marsh
San Luis Obispo, CA
12.2016 - 06.2017
- Ensured that all safety protocols were followed at all times within the facility.
- Provided companionship through conversation and other recreational activities.
- Communicated regularly with family members regarding changes in resident's mental health and quality of life.
- Developed individualized care plans for each resident based on their needs and preferences.
- Responded promptly to calls for help from the elderly or disabled clients.
- Transported residents to doctor's appointments or other outings in a timely manner.
Education
Associate of Arts - Social And Behavioral Sciences
Cuesta College
San Luis Obispo, CA06-2016
Associate of Arts - Arts And Humanities
Cuesta College
San Luis Obispo, CA06-2016
Associate of Arts - Spanish
Cuesta College
San Luis Obispo, CA06-2016
Skills
- Confidentiality
- Adaptability
- Self Motivation
- Excellent Communication
- Scheduling and Calendar Management
- Team Collaboration
- Multi-Tasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Prevention of Sexual Harassment and Abusive Conduct in the Workplace Training
- Certificate of Achievement- 69 hours of training on Sexual Assault and Domestic Violence
- Community Interpreter
References
References available upon request.
Timeline
Advocacy Integration Manager
Sierra Community House
04.2024 - Current
Bilingual Intake Coordinator
Sierra Community House
02.2024 - 04.2024
Jewelry Sales Associate
Double Diamond Jewelry
08.2021 - 02.2022
Volunteer Coordinator
Sierra Community House
07.2019 - 08.2021
Reception and Outreach Assistant
Family Resource Center of Truckee
12.2017 - 07.2019
Assistant Activities Director
The Manse on Marsh
12.2016 - 06.2017
Associate of Arts - Social And Behavioral Sciences
Cuesta College
Associate of Arts - Arts And Humanities
Cuesta College
Associate of Arts - Spanish
Cuesta College
Similar Profiles
Brianna VolcyBrianna Volcy
ISS at Sierra HouseISS at Sierra House
Morgan GreeneMorgan Greene
Head Waitress at Sierra HouseHead Waitress at Sierra House
Samah MohamedSamah Mohamed
Teacher Assistant at Sierra Community CenterTeacher Assistant at Sierra Community Center
Naveed AzimNaveed Azim
Financial Services Analyst at Unitek CollegeFinancial Services Analyst at Unitek College
Robert CurfmanRobert Curfman
Teacher/ Department Head at Coral Academy Of Science Reno- High SchoolTeacher/ Department Head at Coral Academy Of Science Reno- High School