Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Mayra Juarez

Leavenworth

Summary

I have 18+ years of retail experience with the majority being in the front end/customer service aspect of the job. I have held different titles, but front end will always be my passion.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead File Maintenance Clerk

Safeway
06.2022 - Current
  • Maintain the integrity of all pricing throughout the store
  • Work with our reset teams to make sure our schematics are 100% accurate
  • Reduce pricing as needed when product is close dated
  • Communicate with all department mangers about new promotions the company is implementing
  • Resolve any pricing issues that may arise
  • Oversee completion of the Weekly Ad, Big Book, and GM Monthly

Front End Manager

Safeway
10.2019 - 06.2022
  • Maintain a positive culture with associates and customers
  • Resolved customer complaints promptly
  • Create Schedules/ corrected any staffing issues
  • Hired and trained new employees
  • Worked with the bookkeeper to keep track of any cash discrepancies
  • Maintain a NPS (Net Promoter Score) of 70% and above
  • Ordered and replenished checkstand items as needed
  • Reduced wait times for customers actively being aware of the influx of customers coming in
  • Maintained high cleanliness standards

FMC Backup

Safeway
08.2017 - 10.2019
  • Helped maintain the integrity of all prices within the store
  • Maintained tags
  • Oversee weekly Ad change
  • Fixing all not on file (NOF) items.

Grocery Manager

Safeway
11.2013 - 08.2017
  • Third in Charge of the store
  • Schedule writing
  • Maintaining out-of-stocks
  • Order writing
  • Working the pick list to the floor
  • Special project assistant for the district: Hiring for resorts stores in the area
  • Hiring and Training of new employees
  • Maintained store inventory every six months
  • Acting Store Director and Assistant Director as needed.

Education

High School Diploma -

Glacier Valley High School
Chelan, WA
06.2005

Skills

  • Decision Making
  • Teamwork Abilities
  • Time Management
  • Problem Solving
  • Customer Service
  • Critical Thinking
  • Bookkeeping Support
  • Relationship Building
  • Interpersonal Communication

Certification

Front End Manager Certification, Safeway, 08/01/21

Volunteer Experience

  • I volunteered as an assistant soccer coach for my daughter's teams.
  • Fundraising and team travel planning for soccer and volleyball teams.

Timeline

Lead File Maintenance Clerk

Safeway
06.2022 - Current

Front End Manager

Safeway
10.2019 - 06.2022

FMC Backup

Safeway
08.2017 - 10.2019

Grocery Manager

Safeway
11.2013 - 08.2017

High School Diploma -

Glacier Valley High School

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Mayra Juarez