MAYRA MADRIGAL
LITCHFIELD PARK,Arizona
Summary
Adaptable student with expertise in conflict resolution, customer communications, and order processing. Eager to utilize skills to seamlessly integrate into team. Recognized for diligence and ability to contribute towards achieving team objectives.
Overview
5
5
years of professional experience
Work History
Customers Sales Associate
Ross Dress for Less
Goodyear, AZ
02.2025 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Conducted efficient end-of-day closing procedures including drawer reconciliation, register audits, and nightly reporting tasks, maintaining a high level of accuracy and consistency.
Customer Service Representative Trainee
Arizona Association Management Group
Phoenix, AZ
09.2024 - 01.2025
- Managed high call volumes while maintaining a professional demeanor and providing exceptional service to clients.
- Utilized troubleshooting skills to diagnose and address technical issues for customers, leading to quick resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Yogis grill
LITCHFIELD PARK, Arizona
08.2022 - 09.2024
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Built positive relationships with customers by providing friendly and helpful service.
- Processed payments, returns, and exchanges.
- Supervised others and provided on-the-job training.
- Sep 2024
Customer Service Cashier
Wendy’s
LITCHFIELD PARK, Arizona
05.2020 - 08.2021
- Processed payments, returns, and exchanges.
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
- Resolved customer concerns to meet unique needs and boost satisfaction.
Education
High School Diploma -
Canyon view high school
Waddell, Arizona05.2022
Skills
- Customer Service and Assistance
- Performing Needs Assessments
- Cash Register Operation
- Adaptable and Flexible
- Conversant in Spanish
- Basic computer skills
- Account oversight and servicing skills
- Teamwork and collaboration
- Language fluency
- Call center experience
- Empathy display
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customers Sales Associate
Ross Dress for Less
02.2025 - Current
Customer Service Representative Trainee
Arizona Association Management Group
09.2024 - 01.2025
Customer Service Cashier
Yogis grill
08.2022 - 09.2024
Customer Service Cashier
Wendy’s
05.2020 - 08.2021
High School Diploma -
Canyon view high school