Mayra Mendez
San Antonio,TX
Summary
Experienced in a variety of fields that has contributed to my current skills set. Expanding my extensive experience in customer service and team leadership. I have the abilities to enhance guest experiences through effective communication and problem-solving. I am Skilled in time management and organizational processes, consistently optimizing operations while maintaining a positive atmosphere. I am also adaptable and detail-oriented, thriving in high-pressure environments. I have all the qualities to be able to complete a task effectively and efficiently.
Overview
10
10
years of professional experience
Work History
Restaurant Hostess/ Server
Hilton Palacio Del Rio
05.2016 - 05.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Provided menu information and answered guest inquiries promptly.
- Collaborated with team members to maintain efficient service flow.
- Supported front-of-house operations during peak service hours.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Game Day Operations Staff Member
Spurs Sports & Entertainment
10.2017 - 04.2023
- Assisted in event setup, ensuring all equipment and materials were organized and ready for game day.
- Supported guest services by providing information and addressing inquiries to enhance fan experience.
- Collaborated with team members to execute operational plans during events, maintaining smooth workflow.
- Monitored crowd management efforts, ensuring safety protocols were followed throughout the venue.
- Participated in post-event breakdown activities, efficiently dismantling setups and restoring venue conditions.
- Adapted quickly to changing circumstances during events, maintaining composure under pressure while assisting staff and guests.
Child Care Center Teacher
Seton Home
02.2021 - 11.2021
- Developed and implemented engaging lesson plans to foster children's cognitive and emotional growth.
- Facilitated a safe, nurturing environment that encouraged exploration and learning through play.
- Collaborated with parents to discuss child development progress and address concerns effectively.
- Monitored children's behavior, providing guidance and support to promote positive interactions.
- Organized activities that enhanced social skills, creativity, and physical development among children.
Manager
Taqueria Jalisciense
02.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize labor efficiency and service quality.
- Streamlined inventory management processes, reducing waste and improving accuracy.
- Trained new employees on operational procedures and customer service standards.
Education
Bachelor of Science - Child Development
Texas A&M University, San Antonio, Tx, US
San Antonio, TX12.2020
Skills
Customer service
Team leadership
Time management
Decision-making
Documentation and reporting
Adaptability and flexibility
Positive attitude
Attention to detail
Problem-solving
Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Taqueria Jalisciense
02.2024 - Current
Child Care Center Teacher
Seton Home
02.2021 - 11.2021
Game Day Operations Staff Member
Spurs Sports & Entertainment
10.2017 - 04.2023
Restaurant Hostess/ Server
Hilton Palacio Del Rio
05.2016 - 05.2020
Bachelor of Science - Child Development
Texas A&M University, San Antonio, Tx, US