Mayra Moreno
Bakersfield,CA
Summary
Detail-oriented professional with outstanding communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proactive in identifying and addressing issues, resulting in significant process optimizations and enhanced team performance. Recognized for a commitment to supporting team objectives and fostering collaboration, ensuring project success through strategic planning and execution. Proven ability to thrive under pressure while maintaining a focus on quality and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ECM Lead Case Manager
Kern Medical Hospital
10.2025 - Current
- Coordinate multidisciplinary care transitions for high-risk patient populations
- Mentor case management staff on utilization review standards
- Implement evidence-based care pathways to reduce hospital readmissions
- Assess patient barriers to care and connect with community resources
- Facilitated communication between patients, families, and healthcare providers to support care continuity.
- Conducted training sessions on best practices for case management procedures and documentation.
- Collaborated with external agencies to secure resources and support for patients' needs.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Coordinated patient scheduling to optimize office workflow and reduce wait times.
- Oversaw referral processes, ensuring timely access to specialty care for patients.
- Developed and implemented training programs to enhance employee skills and performance.
- Developed training materials to support continuous learning and skill enhancement among staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw a caseload of over 100 patients, ensuring comprehensive care and support.
- Facilitated in-person interactions with patients at navigation centers.
- Collaborated with department heads to tailor orientation materials to specific team needs.
- Facilitated onboarding sessions, ensuring comprehensive understanding of company policies and culture.
- Coordinated patient appointments, optimizing schedules for efficiency and accessibility.
- Distributed case load of over 300 members by assigning them to hired care coordinators.
- Obtained authorization for new members and maintain auth for all members for the duration of the program.
ECM Patient Care Coordinator
Omni Family Health
09.2024 - 09.2025
- Conducted comprehensive health assessments to identify patient barriers and needs
- Monitored patient progress through regular follow-up calls and home visits
- Scheduled and facilitated interdisciplinary care team meetings for complex cases
- Connected patients with community resources including transportation and housing support
- Maintained accurate documentation in electronic health records for care plans
- Collaborated with healthcare providers to streamline communication and optimize patient care delivery.
- Analyzed patient feedback data to identify trends, informing strategic decisions for service enhancements.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Managed a case load of over 150 patients
Lead Certified Medical Assistant / Medical Assistant / Medical Scribe
OBGYN San Dimas Medical Group
11.2017 - 11.2023
- Orchestrated comprehensive intake workflows for women's health appointments
- Documented real-time clinical encounters with precision and accuracy
- Executed specimen handling protocols ensuring diagnostic quality standards
- Sterilized surgical equipment and provided procedural support to physicians
- Redesigned scheduling workflows reducing average patient wait times significantly
- Mentored medical assistants in EHR system adoption and compliance
- Supported gynecological procedures while monitoring non-stress tests independently
- Administered posterior tibial nerve stimulation therapy
- Trained new medical assistants on procedures and protocols, fostering skill development and teamwork.
- Documented patient histories and vital signs accurately in electronic health records system.
- Assisted in prenatal and postnatal care, ensuring patient comfort and addressing concerns effectively.
- Performed and certified PTNS testing
- Administered medications and treatments according to established protocols.
- Educated patients and families on health management and recovery strategies.
- Managed inventory of medical supplies, ensuring optimal stock levels at all times.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reviewed and edited clinical notes for accuracy and completeness prior to submission.
- Coordinated authorization processes to ensure compliance with regulatory standards.
- Administered injections with precision, ensuring patient comfort and adherence to safety protocols.
- Educated patients on medication administration and potential side effects, enhancing treatment understanding.
- Assisted in the call center with answering over 100 phone calls in the queue.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ12-2027
No Degree - Human Biology
Mission College
Santa Clarita, CA01-2009
High School Diploma -
Silver Creek High School
San Jose, CA01-2007
Certificate of Technical Studies - Medical Assistant
Central County Occupational Center
San Jose01-2007
Skills
- Team Leadership and Staff Development
- HIPAA compliance
- Care coordination & Community Outreach
- Valid Driver's License
- Workflow Optimization
- Interdisciplinary collaboration
- Project Planning & Execution
- Multitasking in Fast-Paced environment
- Staff Training & Mentorship
- Microsoft Office (Excel, Word, Outlook)
- Problem Solving
- Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved passing audit by introducing audit tools for case management tasks.
Certification
- Certified Medical Assistant
- Certified PTN's
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
ECM Lead Case Manager
Kern Medical Hospital
10.2025 - Current
ECM Patient Care Coordinator
Omni Family Health
09.2024 - 09.2025
Lead Certified Medical Assistant / Medical Assistant / Medical Scribe
OBGYN San Dimas Medical Group
11.2017 - 11.2023
Bachelor of Science - Healthcare Management
University of Phoenix
No Degree - Human Biology
Mission College
High School Diploma -
Silver Creek High School
Certificate of Technical Studies - Medical Assistant
Central County Occupational Center