Mayra Moreno Rivas
Palmdale,CA
Summary
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist.
Overview
12
12
years of professional experience
Work History
Member Service Representative
High desert Medical Group
Lancaster, CA
01.2025 - Current
- Assisted patients with appointment scheduling and insurance verification.
- Provided information about medical services and programs to members.
- Managed patient inquiries through phone and in-person interactions.
- Collaborated with healthcare providers to resolve patient issues effectively.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on benefits and coverage options available through their plans.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Enhanced member relationships by providing excellent service during each interaction.
- Handled customer complaints in an efficient and courteous manner.
Medical Assistant
Roy Medical Group
Burbank, CA, CA
03.2021 - 01.2025
- Assisted with patient intake and recorded medical histories.
- Scheduled appointments and coordinated follow-ups for patient care.
- Prepared examination rooms and ensured equipment was sanitized for used
- Supported physicians during examinations by providing necessary instruments.
- Coordinated patient referrals to specialists and services for improved care access.
- Managed appointment scheduling and follow-up communications for patients and providers.
- Collaborated with healthcare teams to ensure accurate patient information exchange.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Associate
Cafe Rio
Palmdale, CA
10.2019 - 08.2021
- Managed quality control activities to maintain food safety.
- Prepared batches and individual meals according to established recipes while adhering to safe cooking procedures and temperatures.
- Received food orders from individuals and explained offerings.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Upheld food safety standards at all times.
- Organized ingredients and restocked supplies to prepare for busy periods.
Assistant Manager
Panera Bread
Lancaster, CA
06.2014 - 10.2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and prepared workflow schedules, delegating tasks for 34-40 member team.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
Education
Certified Medical Assistant - Medical Assisting
University Of Antelope Valley
Lancaster, CA01.2017
High School Diploma -
John Burroughs High School
Burbank, CA05.2015
Skills
- Money Management
- Result interpretation
- Time Management
- Patient evaluation
- Oral communication
- Quantitative skills
- Appointment scheduling
- Insurance verification
- Patient advocacy
- Customer relationship management
- Problem solving
- Attention to detail
- Relationship building
- Point-of-sale system
Timeline
Member Service Representative
High desert Medical Group
01.2025 - Current
Medical Assistant
Roy Medical Group
03.2021 - 01.2025
Associate
Cafe Rio
10.2019 - 08.2021
Assistant Manager
Panera Bread
06.2014 - 10.2020
High School Diploma -
John Burroughs High School
Certified Medical Assistant - Medical Assisting
University Of Antelope Valley