Svetlana Muzyka
Madison,AL
Summary
Dedicated professional with expertise in customer service and account management. Proven ability to enhance customer satisfaction and drive operational efficiency through effective problem-solving and team collaboration. Administrative leader offering experience prioritizing and delegation administrative tasks to drive goal achievement. Dedicated to training and mentoring top talent while cultivating a productive work culture. Reliable employee seeking Human Recourses position. Offering excellent communicating and good judgement.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Redstone Federal Credit Union
Huntsville, AL
05.2024 - Current
- Assisted members with account inquiries, transactions, and product information to enhance customer satisfaction.
- Processed loan applications and provided guidance on eligibility requirements for various financial products.
- Maintained accurate member records within the credit union's database, ensuring confidentiality and compliance.
- Collaborated with team members to identify and resolve service issues, improving overall operational efficiency.
Account Executive
Farmers Insurance-Sady Z. Visser Agency
Huntsville, AL
06.2023 - 05.2024
- Developed and maintained strong client relationships to enhance customer retention and satisfaction.
- Conducted thorough insurance policy reviews to ensure comprehensive coverage for clients' needs.
- Collaborated with team members to streamline communication processes, improving operational efficiency.
- Provided expert guidance on insurance products, educating clients and assisting in informed decision-making.
Assistant Manager
Home Improvement and Maintenance LLC
Huntsville, AL
06.2011 - 11.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and mentored new team members on best practices for customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Business Administration And Management
Calhoun Community College
Tanner, AL05-2026
Associate of Applied Science - Business
Calhoun Community College
Tanner, AL05-2025
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Database management
- Banking
- Document processing
- Payment processing
- Member account management
- Banking operations support
- Member onboarding
- Calm and professional under pressure
- Computer skills
- Administrative and office support
- Data entry
- Employee coaching
- Russian, Ukranian fluency
- Team leadership
- Money handling
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Employee scheduling
- Strategic planning
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Member Service Representative
Redstone Federal Credit Union
05.2024 - Current
Account Executive
Farmers Insurance-Sady Z. Visser Agency
06.2023 - 05.2024
Assistant Manager
Home Improvement and Maintenance LLC
06.2011 - 11.2011
Associate of Science - Business Administration And Management
Calhoun Community College
Associate of Applied Science - Business
Calhoun Community College