Mayra Nieves
West Valley City,Utah
Overview
2
2
Languages
13
13
years of professional experience
Work History
Medical Records Clerk Team Leader
Granger Medical Clinic
04.2020 - Current
- Processed medical documentation, verifying completeness and compliance with healthcare regulations.
- Scanned medical records in digital format for easy retrieval and accessibility. (This varied from 500 to 1000 documents per day)
- Assisted in preparation of medical records to release to other medical facilities requesting patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Input data into computer programs and filing systems.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imported Images from EXA/ PACS into discs to provide to requesting facilities or requestors.
- Trained new staff on medical records procedures and EHR system usage, promoting adherence to best practices.
- Conducted regular audits of medical records to identify discrepancies and implement corrective actions promptly.
Patient Service Representative
Granger Medical Clinic
09.2016 - 01.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries face to face, via telephone, and email.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Inbound/outbound calls varied Some days they would be from 30-100 calls per day.
- Interpreted calls and face to face appointments for any Spanish speaking patients.
Key Holder Leader
Bath & Body Works
11.2013 - 05.2016
- Improved customer service by projecting friendly and knowledgeable attitude.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Associate of Science - General Studies
12.2020
High School Diploma -
Skills
- Medical Terminology Understanding
- Medical Office Administration
- EMR / EHR
- Data Entry
- HIPAA Compliance
- Document Scanning
- Microsoft Office(Word, Outlook, Teams)
- Paperwise/Paperwise Symphony
- PACS and Nuance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Jennifer Mathiapannha, (801) 472-3276
Stephanie Segura, (385) 529-6792
Amber Uong, (801) 628-5452
Nizhonie Alanis, (801) 200-2100
Timeline
Medical Records Clerk Team Leader - Granger Medical Clinic
04.2020 - Current
Patient Service Representative - Granger Medical Clinic
09.2016 - 01.2020
Key Holder Leader - Bath & Body Works
11.2013 - 05.2016
Salt Lake Community College - Associate of Science, General Studies
Hunter High School - High School Diploma,