Mayra Olano
Duluth,GA
Summary
Detail-oriented professional with expertise in POS systems and time management. Proven experience in order processing and conflict resolution, consistently enhancing customer satisfaction in high-pressure environments. Demonstrates strong table management skills while providing accurate service and fostering long-term customer loyalty. Committed to achieving company goals through effective communication and teamwork, with a focus on continuous learning and professional growth.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Server
La Parrilla Mexican Restaurant
Norcross, Georgia
04.2026 - Current
- Provided exceptional customer service to enhance dining experiences and ensure satisfaction.
- Assisted guests with menu selections and dietary preferences.
- Took and processed orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed payment processing and handled cash transactions securely.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded efficiently to guest inquiries and complaints in a professional manner, and resolved promptly.
- Welcomed customers, addressed inquiries, and recommended specials to boost sales.
- Suggested desserts, appetizers, and specialty drinks to drive revenue.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained cleanliness and organization of dining areas and tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stocked service areas with supplies during slow periods.
- Refilled condiment containers and napkin holders during slow service times to ensure availability for guests.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to a high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
Hostess
La Parrilla Mexican Restaurant
Norcross, Georgia
05.2025 - 04.2026
- Greeted guests warmly and managed the seating arrangements efficiently.
- Greeted customers at entrance to enhance first impressions, answered questions, and recommended specials to increase profits.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Streamlined reservation system to maximize seating efficiency during peak hours.
- Coordinated reservations and communicated with servers and managers about large groups to ensure timely seating.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted servers by providing menus and explaining daily specials.
- Provided menus to customers and answered questions regarding menu items.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained cleanliness and organization of the waiting area and entrance.
- Maintained a clean and organized dining area.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new host staff on procedures and guest service standards.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Handled customer inquiries and resolved issues promptly and professionally.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Monitored dining area to assess server capacity and estimate wait times.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Took beverage orders and served drinks during peak meal times.
- Assisted in preparing the restaurant for opening and closing shifts.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Accurately recorded customer information into reservation system.
Delivery Driver
Uber Eats
Duluth, Georgia
10.2024 - 05.2025
- Delivered food orders promptly to customers in designated areas.
- Navigated city streets using GPS for efficient route planning.
- Communicated with customers regarding delivery status and any issues.
- Optimized time management to consistently meet tight delivery windows.
- Confirmed order accuracy with restaurants before pickup to ensure customer satisfaction.
- Followed health and safety regulations during food handling and delivery.
- Maintained vehicle cleanliness and ensured safe driving practices.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Operated delivery vehicle cautiously to ensure safety on the road. in all weather conditions including rain, snow, sleet, ice.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Resolved customer service complaints professionally to uphold trust and loyalty.
- Notified customers of delays to decrease calls to support.
Retail Sales Associate
Floor & Decor
Brookhaven, GA
06.2024 - 09.2024
- Processed customer transactions accurately and efficiently at the cash register.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted customers in selecting flooring materials and home decor products.
- Provided product knowledge and advice to enhance customer shopping experience.
- Assisted customers with finding the right product for their needs.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained visually appealing merchandise displays to enhance customer engagement.
- Collaborated with team members to restock shelves and organize inventory.
- Maintained composure during challenging customer interactions. and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Processed returned merchandise according to company policies.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Monitored store cleanliness and ensured compliance with safety standards.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Cultivated relationships with regular customers, delivering personalized service to foster loyalty.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Placed special orders or called other stores to find desired items.
Team Member
Chic-Fil-A
Duluth, Georgia
10.2023 - 11.2023
- Delivered exceptional customer service during peak meal periods, ensuring customer satisfaction.
- Engaged with customers to enhance dining experience, fostering positive customer relationships.
- Welcomed customers with a friendly demeanor to create a positive first impression. upon entering the store with a friendly demeanor.
- Collaborated with coworkers to streamline service processes, improving overall efficiency.
- Demonstrated strong work ethic by completing tasks efficiently during shifts. Learned required tasks quickly to maximize performance.
- Assisted in multiple roles during shifts to support team operations. of different stations based on team needs.
- Followed safety protocols to ensure a safe work environment.
- Participated in regular training sessions to improve product knowledge and service skills.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
Line Worker
Panera Bread
Duluth, Georgia
07.2022 - 06.2023
- Prepared ingredients following established food safety and sanitation guidelines.
- Assembled customer orders efficiently in a fast-paced environment.
- Sorted and packed food into containers for delivery, ensuring accuracy and quality for customer orders.
- Processed customer orders quickly at a busy drive-thru window.
- Provided friendly service, enhancing customer experience at the drive-thru.
- Coordinated with team members to deliver timely service during peak hours, enhancing customer satisfaction.
- Collaborated with team members to streamline order preparation processes.
- Supported training of new employees on standard operating practices and workflows.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Engaged with customers to provide excellent service and address inquiries.
- Assisted customers with menu selections and special requests promptly.
- Operated point-of-sale system to ensure smooth transaction flow.
- Handled cash transactions accurately and efficiently during peak hours.
- Greeted customers, took orders, and provided product information.
- Verified that orders were accurate and complete before delivering them to customers.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Maintained knowledge of current menu items, prices, and promotions.
- Ensured cleanliness of workstations and dining areas to uphold safety and hygiene standards.
- Restocked inventory to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Operated kitchen equipment safely while adhering to operational procedures.
- Operated espresso machines and coffee grinders efficiently.
Cashier
Kohls Department Store
Duluth, Georgia
11.2021 - 02.2022
- Processed customer transactions efficiently at Kohls Department Store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate cash register operations throughout shifts.
- Processed sales transactions to prevent long customer wait times.
- Resolved payment issues promptly and professionally during transactions.
- Handled merchandise returns and exchanges following store policies.
- Assisted customers with product inquiries and store navigation.
- Assisted customers in locating specific products to enhance their shopping experience. find specific products, answered questions, and offered product advice.
- Welcomed customers warmly upon entry to create a friendly atmosphere. Answered answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Worked with team members to streamline checkout processes, improving customer satisfaction during peak hours.
- Ensured clean and organized checkout area by sanitizing surfaces and managing waste, contributing to a pleasant shopping environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Generated receipts for customer transactions to provide proof of purchase, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Resolved customer complaints professionally in accordance with company policy.
- Adhered to social distancing protocols and wore a mask or face shield.
Education
High School Diploma -
Duluth High School
Duluth, GA05-2022
Some College (No Degree) - Biology
Georgia Gwinnett College
Lawrenceville, GASkills
- POS system proficiency
- Order processing
- Payment processing
- Menu knowledge application
- Customer satisfaction strategies
- Effective time management
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary
Affiliations
- Volunteer & Foster Caregiver @ the Atlanta Humane Society
Timeline
Server
La Parrilla Mexican Restaurant
04.2026 - Current
Hostess
La Parrilla Mexican Restaurant
05.2025 - 04.2026
Delivery Driver
Uber Eats
10.2024 - 05.2025
Retail Sales Associate
Floor & Decor
06.2024 - 09.2024
Team Member
Chic-Fil-A
10.2023 - 11.2023
Line Worker
Panera Bread
07.2022 - 06.2023
Cashier
Kohls Department Store
11.2021 - 02.2022
High School Diploma -
Duluth High School
Some College (No Degree) - Biology
Georgia Gwinnett College